Electrical Service Manager

Rock Heating • Littleton, CO

3d • $100,000 - $140,000

About The Position

Rock is seeking an Electrical Service Manager to build and lead its electrical service department in Littleton, Colorado. The role oversees service operations and supports the department’s growth, requiring leadership, electrical systems expertise, proactive problem-solving, and a commitment to customer satisfaction. The manager will develop the service team and operations, improve service performance, maintain industry and safety compliance, and work with other departments to support company initiatives.

Requirements

• At least 5 years of experience in electrical service operations, including a proven track record in a managerial or leadership role.
• Journeyman or Master Electrician license required.
• Strong technical knowledge of electrical systems, equipment, and components.
• Leadership ability to motivate and inspire a team.
• Excellent verbal and written communication skills and the ability to interact effectively with clients, team members, and stakeholders.
• Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines.
• Proficiency with Microsoft Office and electrical service management software.
• Valid driver's license and clean driving record.

Responsibilities

• Develop and implement strategies to build and expand the electrical service department, including hiring and training technicians, establishing service procedures and protocols, and developing service offerings.
• Manage, mentor, guide, support, and train service technicians to ensure high-quality service and customer satisfaction.
• Oversee scheduling and dispatching of service calls to support timely responses and efficient resolution of customer issues.
• Monitor and analyze response times, job completion rates, customer feedback, and other service performance metrics; make adjustments to achieve targets.
• Build and maintain positive relationships with clients, vendors, and subcontractors to support business growth and development.
• Ensure compliance with company policies, industry regulations, and safety standards.
• Stay informed about industry trends, technologies, and best practices to drive continuous improvement.
• Collaborate with other departments to coordinate resources and support company-wide initiatives.

Benefits

• Competitive salary commensurate with experience; target OTE of $100,000–$120,000+.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Career advancement and professional development opportunities.
• Supportive work environment focused on teamwork and collaboration.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed