Electrical Service Manager

FIRSTCALL MECHANICAL GROUP LLC•Macon, GA

22d•Hybrid

About The Position

FirstCall Mechanical Company is seeking an Electrical Service Manager to oversee the day-to-day business of the service department. The primary responsibility is the high-quality, timely, and on-budget completion of service projects, maintenance agreements, and system repairs. This role involves managing and developing staff, assessing technician skills, identifying training needs, and coaching the team to achieve customer satisfaction and sales goals. The manager will also assist with dispatching, resolve customer issues, generate reports, ensure proper use of materials and equipment, and maintain financial responsibility for the department's operations. The position requires a commitment to excellent customer service and adherence to safety regulations.

Requirements

Valid driver's license
5+ years of hands-on electrical experience
Comfortable with computers and Microsoft Office applications
Minimum 5-7 years of management experience, or field experience with supervisory responsibility
Active EPA certificate

Responsibilities

Manage and develop staff, including hiring, termination, discipline, scheduling, setting work priorities, conducting staff meetings, counseling, evaluating performance, and directing work assignments.
Assess technician skills and abilities for appropriate work assignments and identify training needs.
Assist in developing training and work procedures.
Identify opportunities for team improvement, set plans for customer satisfaction and sales goals, and coach accordingly.
Assist the dispatching operation to ensure appropriate technician selection for service types.
Resolve customer issues and complaints to ensure customer satisfaction.
Hold regular 1-on-1 meetings with team members to review performance and progress towards goals.
Ensure materials and equipment are ordered and dispensed for scheduled jobs.
Generate reports and measures of departmental operations, and review reports with management.
Record all inventory, tools, and vehicles.
Instruct technicians on the proper use of materials and quality workmanship.
Verify ongoing training of Technicians.
Ensure full financial responsibility for assigned department operations.
Meet company goals monthly.
Identify and communicate areas for improvement.
Ensure employees have proper tools for the job and that they are properly maintained.
Monitor preventive maintenance of vehicles to ensure proper operation.
Oversee facility and equipment maintenance, ensuring assets are protected and controlled.
Maintain an organized, clean, and safe work area.
Observe IES safety rules and regulations.
Respond to Technician accidents, following safety policy and all drug testing procedures.
Run service and maintenance calls, and provide technician support when needed.
Keep track of maintenance contracts and frequencies of service, ensuring all contracts are completed on time.
Track hours spent on contracts and ensure they do not exceed allocated hours.
Source parts and pricing, and prepare service repair quotes for customer approval.
Create and manage service repair projects from approval to completion.
Work after hours when needed or asked by a supervisor, and may need to assist a technician after hours.
Multitask and ensure work is done properly and efficiently.
Exemplify and maintain a commitment to a high level of customer service for yourself and the department.

Benefits

Competitive Weekly Pay
Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)
401(k) Retirement Savings Plan with a 5% match
Life Insurance
Short & Long-Term Disability
Up to 4 weeks of Paid Off
9 Paid Holidays + Veterans Day for Veterans
Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
Generous Referral Bonus of $2,500 per referral
Company vehicle or allowance
Mobile phone or phone allowance
Uniforms
Work boot allowances