Electrical Service Manager

Mister Sparky•Trumbull, CT

8d•Onsite

About The Position

A growing, established, and reputable company has an immediate opportunity for an Electrical Service Manager. This position will be responsible for leading a team of service technicians in service repair and installing residential electrical. The successful candidate will have Three to Five (3 to 5) years of experience in running a service division of an electrical contractor. Mister Sparky Electric is a fast-growing, highly rated electrical company serving residential clients throughout New Haven & Fairfield area. We’re known for our strong processes, excellent customer service, and commitment to safety and quality. We’re expanding our team and seeking a motivated, Electrical Service Manager to help drive company growth and keep our install team busy.

Requirements

High school diploma
Journeyman’s electrician license
Previous sales and management experience of Three to Five (3 to 5) years in the electrical contracting industry.
Strong technical knowledge with the ability to read and understand technical specifications.
Strong computer skills and proficient with MS Office products.
Able to think creatively and solve problems.
Ability to work under pressure and handle stress.
Proven ability to coach and develop others.
Ability to comprehend, summarize, edit, and analyze data.
Must be well organized, and a self-starter.
Demonstrates project management and problem-solving skills.
Excellent customer service skills.

Responsibilities

Ensures the team follows all electrical codes and standards.
Suggests ways to increase revenues and efficiency.
Determines the work schedule and assignments.
Completes installations and repairs as needed.
Oversees training and scheduling of both journeyman and apprentice electricians, which involves determining how to best use and grow each employee.
Prepares bids for jobs that require estimates and ensure that the job runs on or below.
Provides ongoing technical guidance and support to the team of electricians.
Field Visits with technicians to help diagnose and troubleshoot complicated electrical issues and provide viable solutions.
Hold technicians accountable to processes, refine procedures where needed and drive consistent remarkable customer experiences.
Deals with difficult customers and customer complaints.
Coordinates logistics for materials and equipment needed to complete the job.
Coordinates with other departments for labor, material, and equipment resources.
Attend weekly management accountability meetings.
Assists in the performance review and development planning of personnel.
Investigates accidents and other safety related issues and takes corrective action as needed.
Work closely with the Office Administrator and ensure that invoices are generated and distributed to customers.
Holds departmental meetings on a weekly basis.
Assists in the collection of past due accounts in working with the office manager.
Analyzes service productivity and recommends changes to improve customer service and profitability.
Develops and implements a marketing plan which promotes new and repeat business.
Responsible for managing all labor, materials, and equipment costs on a job, and for the overall department as it relates to the company’s profit and loss.
Undertake other duties as assigned by Management.