Electrical Service Helper

IES Residential • Webster Groves, MO

2d • Onsite

About The Position

The Electrical Service Helper assists with electrical service, maintenance, troubleshooting, and repair work while supporting daily operations and customer service activities. The role works with customers, employees, vendors, and leadership to help ensure electrical systems are serviced safely, accurately, and in accordance with company and industry standards.

The position supports work in residential, commercial, or operational environments. It involves reviewing service requests, plans, specifications, and work orders; communicating about service needs and project updates; maintaining work records; and assisting senior technicians and field service operations. The job is performed on-site and in person, not remotely or in a hybrid setting, and may require travel between job sites, overtime, modified schedules, or occasional weekends based on business needs.

The role requires physical activity throughout the workday, including lifting and carrying at least 50 pounds and working in varied indoor and outdoor job-site conditions. Candidates must be authorized to work in the United States without current or future employer sponsorship. A license is required.

Requirements

• No minimum education requirement is listed.
• 0–2 years of experience.
• Basic knowledge of electrical systems, equipment, and troubleshooting techniques.
• Excellent verbal, written, and interpersonal communication abilities.
• Strong problem-solving and analytical skills.
• Ability to read and interpret blueprints, schematics, and electrical documentation.
• Strong attention to detail and operational awareness.
• Ability to multitask and manage priorities in a fast-paced environment.
• Ability to work independently and collaborate effectively across teams and departments.
• Proficiency in using electrical tools, testing equipment, and related systems.
• Strong understanding of workplace safety practices and electrical codes.
• Strong customer service and relationship management skills.
• Ability to make sound decisions and resolve issues effectively under pressure.
• Ability to pass pre-employment screenings such as background and motor vehicle record checks.
• English speaking, reading, and writing preferred, and required where necessary to perform job duties.
• Maintain a professional and positive, respectful demeanor with customers, coworkers, and business partners.
• High school diploma or GED preferred.
• Previous electrical service, maintenance, construction, or related experience preferred.
• Experience in construction, operations, or service environments preferred.
• Relevant industry certifications or licenses preferred, and required where necessary to perform job duties.
• Entry-level experience supporting field service operations or senior technicians preferred.
• Ability to communicate in person, by phone, and through email.
• Ability to travel as required to support project and operational needs.
• Ability to stand, walk, climb ladders and stairs, kneel, bend, stoop, crouch, crawl, reach, and lift throughout the workday.
• Ability to sit for extended periods while driving to and between job sites.
• Ability to work on active indoor and outdoor job sites, including attics, crawlspaces, and confined or elevated spaces, with exposure to varying weather, construction noise, dust, and other job-site conditions.
• Ability to wear safety gear such as Personal Protective Equipment.
• Maintain dependable transportation and consistent, reliable attendance.
• Ability to exercise sound judgment and make independent decisions within established company policies and procedures.
• Ability to work overtime, modified schedules, or occasional weekends as business needs require.
• Ability to perform all work on-site and in person; this is not a remote or hybrid position.
• Ability to lift, carry, push, and pull at least 50 pounds.
• Must be authorized to work in the United States on a full-time basis without current or future need for employer sponsorship.
• License required.

Nice To Haves

• High school diploma or GED.
• Previous electrical service, maintenance, construction, or related experience.
• Experience within construction, operations, or service environments.
• Relevant industry certifications or licenses, where not required for the job duties.
• Entry-level experience supporting field service operations or senior technicians.
• English speaking, reading, and writing skills, except where needed to perform job duties.

Responsibilities

• Assist with electrical service, maintenance, troubleshooting, and repair work on electrical systems and equipment.
• Review service requests, project plans, specifications, and work orders to support job completion.
• Support the diagnosis and resolution of electrical service issues in residential, commercial, or operational environments.
• Ensure work complies with company policies, safety standards, and applicable electrical codes.
• Communicate with customers regarding service needs, repairs, and project updates.
• Coordinate with employees, vendors, subcontractors, and internal departments about service activities and operational needs.
• Maintain accurate service records, reports, and documentation related to electrical work and customer interactions.
• Support project timelines and help resolve operational concerns in the field.
• Monitor tools, equipment, materials, and job-site conditions to support operational efficiency and safety.
• Assist senior technicians and support field service operations as needed.
• Maintain professionalism and effective communication in customer and operational interactions.
• Perform additional duties as assigned.

Benefits

• Competitive pay.
• Company 401K plan with employer contribution match.
• Company-paid time off.
• Company-paid life insurance.
• Choice of medical coverage, including prescription and short-term disability plans.
• Choice of dental and vision coverage.
• Optional long-term disability, critical illness, accident, legal, and pet coverage.
• Auto and home insurance discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed