Electrical Service Account Manager

Teksky•Houston, TX

About The Position

The Electrical Service Account Manager will serve as the primary contact for assigned accounts, ensuring customer satisfaction and building strong, long-term relationships. This role involves managing service agreements, quotes, and sales targets, conducting regular site visits and client meetings to assess needs, provide technical support, and identify service opportunities. The Account Manager will also be responsible for responding promptly to customer inquiries, resolving issues, and managing the workflow for their accounts. Additionally, they will coordinate with service technicians to ensure timely and accurate job execution, oversee job progress, and ensure compliance with scope, schedule, budget, and quality expectations. The role also includes identifying and closing opportunities for electrical service work, meeting sales targets, and managing financial and administrative responsibilities such as preparing budgets, reviewing costs, and tracking account performance.

Requirements

3–7 years of experience in electrical service account management
Strong understanding of electrical systems.
Fluent or knowledgeable with Accubid Software.
Ability to read electrical drawings, specifications, and scopes of work.
Excellent communication, customer-service, and organizational skills.
Ability to manage multiple service jobs, small projects, and meet deadlines.
Excellent communication, negotiation, and interpersonal skills.
Strong organizational and time-management capabilities.
Proficiency in project management tools.
Personable and extroverted personality.

Nice To Haves

Prepare and present proposals, quotes, and maintenance agreements.

Responsibilities

Serve as primary contact for assigned accounts and ensure customer satisfaction.
Build strong, long-term relationships with clients.
Manage service agreements, quotes, and sales targets.
Conduct regular site visits and client meetings to evaluate client needs, provide technical support, and identify service opportunities.
Respond promptly to customer inquiries, issue resolutions, and service requests.
Monitor and manage workflow for assigned accounts.
Ensure all work complies with safety standards and electrical codes.
Coordinate and properly communicate with service technicians to ensure timely and accurate job execution.
Oversee job progress and ensure compliance with scope, schedule, budget, and quality expectations.
Provide technical insights and guidance to both technician and clients as needed.
Identify, develop, and close opportunities for electrical service work, including maintenance, repairs, upgrades, and emergency services.
Meet or exceed sales targets, margin expectations, and customer retention goals.
Identify and pursue electrical service account opportunities.
Prepare small project/job cost budgets.
Review job costs, approve invoices, and ensure accurate documentation.
Track account performance, forecasting, and revenue reporting.