Electrical Service Manager

Crete United • South Easton, MA

4d • Onsite

About The Position

We are seeking an experienced and motivated Electrical Service Manager to lead our service team. This role is responsible for overseeing all aspects of electrical service operations, ensuring high-quality work, excellent customer satisfaction, and adherence to safety standards. The ideal candidate will have a strong background in commercial electrical systems, proven leadership skills, and a commitment to continuous improvement.

Requirements

• In-depth knowledge of commercial electrical systems, equipment, and maintenance practices.
• Strong leadership and team-building skills, with the ability to motivate and inspire team members.
• Excellent communication and interpersonal abilities to interact with clients, technicians, and other stakeholders effectively.
• Strong problem-solving and decision-making capabilities.
• Proficiency in using Electrical software, scheduling tools, and computer applications.
• Knowledge of safety regulations, codes, and compliance requirements.
• Business acumen and a results-oriented mindset to achieve departmental goals and financial targets.
• 3-5 years Electrical Service Manager experience.

Responsibilities

• Supervise, mentor, and lead a team of service technicians, including hiring, training, and performance evaluations.
• Ensure all service work is performed to the highest quality standards, adhering to industry best practices and manufacturer specifications.
• Build and maintain strong relationships with commercial clients, addressing concerns and ensuring satisfaction.
• Promote a culture of safety among team members and ensure adherence to all safety regulations and protocols.
• Manage the inventory of parts and supplies needed for service, ensuring adequate stock levels and cost-effectiveness.
• Plan, schedule, and dispatch service calls to technicians, ensuring efficient allocation of resources and timely response.
• Manage and implement on-call rotation, ensuring technicians are prepared.
• Collaborate with the Sales team to gather on-site information, provide feedback, and coordinate on replacement projects.
• Maintain consistent growth by selling new maintenance contracts and service accounts.
• Stay updated with the latest industry trends, technologies, and regulations.
• Provide training opportunities for technicians to enhance their skills and knowledge.
• Identify opportunities for process improvement and implement initiatives to streamline service operations and enhance customer satisfaction.

Benefits

• Medical, Dental, Vision insurance package
• Vacation / PTO
• Company paid life insurance
• Long term/ short term disability
• Great work culture with room for advancement within the Relco and Crete networks
• 401K
• Gas card
• Vehicle reimbursement
• Up to a $10K sign on bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed