Electrical Service Manager

Crete United • Easton, MA

5d • $100,000 - $115,000 • Onsite

About The Position

We are seeking an experienced Electrical Service Manager to oversee our service operations. This role involves managing a team of service technicians, ensuring high-quality work, maintaining strong client relationships, and driving continuous improvement in service delivery. The ideal candidate will have a strong background in commercial electrical systems, excellent leadership skills, and a commitment to safety and customer satisfaction.

Requirements

• In-depth knowledge of commercial electrical systems, equipment, and maintenance practices.
• Strong leadership and team-building skills, with the ability to motivate and inspire team members.
• Excellent communication and interpersonal abilities to interact with clients, technicians, and other stakeholders effectively.
• Strong problem-solving and decision-making capabilities.
• Proficiency in using Electrical software, scheduling tools, and computer applications.
• Knowledge of safety regulations, codes, and compliance requirements.
• Business acumen and a results-oriented mindset to achieve departmental goals and financial targets.

Responsibilities

• Supervise, mentor, and lead a team of service technicians, including hiring, training, and performance evaluations.
• Ensure all service work is performed to the highest quality standards, adhering to industry best practices and manufacturer specifications.
• Build and maintain strong relationships with commercial clients, addressing concerns and ensuring satisfaction.
• Promote a culture of safety and ensure adherence to all safety regulations and protocols.
• Manage the inventory of parts and supplies needed for service.
• Plan, schedule, and dispatch service calls to technicians, ensuring efficient resource allocation and timely response.
• Manage and implement on-call rotation, ensuring technicians are prepared.
• Collaborate with the Sales team to gather on-site information, provide technical feedback, and coordinate on replacement projects.
• Maintain consistent growth by selling new maintenance contracts and service accounts.
• Stay updated with the latest industry trends, technologies, and regulations, and provide training opportunities for technicians.
• Identify opportunities for process improvement and implement initiatives to streamline service operations and enhance customer satisfaction.

Benefits

• Excellent Medical / Dental / Vision insurance package
• Vacation / PTO
• Company paid life insurance
• Long term/ short term disability
• Great work culture with room for advancement within the Relco and Crete networks
• 401K
• Gas card
• Vehicle reimbursement
• Up to a $10K sign on bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed