Electrical & Generator Department Manager
About The Position
The Electrical & Generator Department Manager is an operational leadership role responsible for the Electrical & Generator business throughout the Chicagoland area. The manager leads technicians, installers, and field leaders while supporting the team, improving performance, and building a strong, accountable, growth-oriented culture. The role owns day-to-day service and installation operations and drives operational excellence, customer satisfaction, profitability, and business growth. Responsibilities include developing employees, improving scheduling and productivity, monitoring performance metrics, and promoting safe, high-quality work. The manager partners with operations, sales, and leadership teams and helps build a market-leading operation.
Requirements
- At least 5 years of leadership experience within electrical, generator, home services, or skilled trades operations.
- Experience leading electricians, generator technicians, installers, or field service professionals.
- Proven ability to coach, motivate, and develop teams.
- Track record of improving operational efficiency and business performance.
- Strong planning, communication, and leadership skills.
- Ability to lead through change and growth.
Nice To Haves
- Electrical, generator, or home service industry experience.
- Experience managing field operations and service teams.
- Knowledge of budgeting, KPIs, labor management, and operational reporting.
- Experience with ServiceTitan or other field service management platforms.
- Strong project management and organizational skills.
Responsibilities
- Develop, coach, motivate, and support Electrical & Generator team members.
- Build a culture of accountability, teamwork, and continuous improvement.
- Support hiring, onboarding, training, and career development.
- Set clear expectations, help team members achieve goals, recognize successes, and address performance opportunities.
- Own day-to-day service and installation operations.
- Set priorities, remove roadblocks, and improve scheduling efficiency, technician productivity, and operational execution.
- Ensure jobs are completed safely, profitably, and to high quality standards.
- Maintain strong communication among operations, sales, and leadership teams.
- Analyze KPIs and operational metrics and develop action plans to improve customer satisfaction, revenue, profitability, and efficiency.
- Monitor labor performance, material usage, and job quality.
- Drive accountability through performance tracking, coaching, and follow-up.
- Promote and enforce safety standards and ensure compliance with company policies and industry requirements.
- Lead by example in maintaining a culture focused on safe, high-quality work and exceptional customer experiences.
Benefits
- Competitive base salary
- Performance-based bonus opportunities
- Medical, dental, and vision insurance
- Life insurance
- 401(k) with company match
- Paid time off and holidays
- Clear path for advancement and professional growth
- Ability to make a measurable impact on business performance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
