Electrical Department Manager
About The Position
Bassett Services is seeking an experienced and driven Electrical Department Manager to lead, develop, and grow its residential electrical team in the Greater Indianapolis market. The position is suited to either an established people leader or an accomplished residential electrician ready to move into leadership. The manager oversees day-to-day department operations, supports residential electricians, drives performance, assists with recruiting and workforce development, and implements processes to support operational excellence. The role contributes to employee development, customer satisfaction, and the growth of electrical operations.
Requirements
- Previous leadership experience in residential electrical services, home services, field operations, or a related environment, or extensive experience as a residential electrician with a desire to move into management.
- Strong understanding of residential electrical service operations.
- Ability to influence, motivate, and develop others.
- Excellent communication and relationship-building skills.
- Strong problem-solving abilities and confidence making decisions in a fast-paced environment.
- Customer-focused approach and commitment to quality and service excellence.
- Knowledge of electrical safety standards, licensing requirements, and industry best practices.
- Ability to manage multiple priorities while maintaining focus on employee development and operational performance.
- Hands-on approach and willingness to spend significant time in the field supporting technicians and customers.
Nice To Haves
- Experience with ServiceTitan or similar field service management software.
Responsibilities
- Lead, coach, and develop residential electricians to meet performance goals and provide exceptional customer service.
- Recruit, hire, onboard, and develop electrical talent.
- Promote a culture of accountability, teamwork, safety, and customer satisfaction.
- Oversee daily electrical service operations, including scheduling, productivity, workmanship quality, and execution.
- Monitor and analyze KPIs to improve department performance, revenue growth, profitability, and customer experience.
- Coordinate with leadership, dispatch, customer service, and sales teams to align and execute company objectives.
- Conduct ride-alongs, field audits, and job-site visits to support employee development and quality assurance.
- Promote accountability for safety standards, licensing requirements, code compliance, and company policies.
- Manage customer escalations and ensure service concerns are resolved professionally and promptly.
- Identify and implement operational improvements to increase efficiency, technician productivity, and business performance.
- Provide visible, hands-on support to field and office teams.
- Develop future leaders and build the department structure needed to support continued growth.
Benefits
- Competitive base salary plus performance-based bonus opportunity.
- Comprehensive benefits package including medical, dental, vision, life insurance, and 401(k).
- Career advancement opportunities within Apex Service Partners and its growing family of brands.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
