Electrical Account Manager - Service

Compu Dynamics • Chantilly, VA

23d • Hybrid

About The Position

At Compu Dynamics, we don’t just build and service data centers — we power the future of technology. The Service Account Manager is responsible for managing client relationships, driving service revenue, and ensuring exceptional delivery of mission-critical service projects. This role is ideal for someone who has previously worked in the field as a licensed electrician and is now ready to transition into a client-facing role. The Service Account Manager uses technical expertise to accurately scope work, support field technicians, and build trusted relationships with clients while identifying opportunities for growth in the electrical, mechanical, HVAC, and data center industries.

Requirements

• Active Journeyman Electrician License (or higher) in the state of employment.
• 5+ years of hands-on field experience in electrical work, preferably in commercial, industrial, or data center environments.
• Strong understanding of critical power systems, including UPS, switchgear, and generators.
• Proven ability to transition from technical fieldwork to a client-facing or supervisory role.
• Excellent communication and interpersonal skills with the ability to explain technical concepts to non-technical stakeholders.
• Valid driver’s license with a clean driving record.

Nice To Haves

• Previous experience in a service or account management role within the electrical, mechanical, HVAC, or data center industries.
• Experience working with IT companies, colocation facilities, and end-users who manage and maintain data center infrastructure.
• Knowledge of data center cooling systems and environmental controls.
• Bachelor’s degree in a related field or equivalent technical experience.

Responsibilities

• Build and maintain strong relationships with clients, acting as a trusted advisor for their service needs.
• Generate new leads and business opportunities to support company growth objectives.
• Identify and execute opportunities for cross-selling and up-selling additional services.
• Negotiate and manage service contracts and agreements with clients.
• Serve as the main point of contact for client communications, ensuring responsiveness and satisfaction.
• Conduct on-site visits with clients and technicians to evaluate service needs, explain scopes of work, and ensure successful execution.
• Collaborate with field technicians to provide technical guidance, ensuring safe and accurate project delivery.
• Maintain current knowledge of mission-critical power, cooling, and electrical systems, as well as industry trends and emerging technologies.
• Ensure safety practices are followed in all service activities.
• Prepare detailed, accurate estimates for clients, factoring in labor, materials, equipment, subcontractors, and other expenses.
• Partner with field teams to ensure scopes of work are realistic, safe, and deliverable.
• Review completed work orders to ensure accurate documentation and billing.
• Ensure timely and correct invoicing to maintain strong cash flow.
• Drive company or personal vehicle throughout the service area to meet clients and support field operations, following all traffic and safety regulations.
• Promote a culture of safety by complying with company policies and regulatory standards.
• Maintain accurate records, reports, and documentation for service activities and client projects.
• Participate in required OSHA, NFPA, and company training programs.
• Provide insights from the field to help refine service offerings, improve processes, and strengthen client relationships.
• Represent the company at industry events, associations, and networking opportunities to enhance Compu Dynamics’ market presence.
• Collaborate with leadership to align client service strategies with overall business goals.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with profit-sharing opportunities
• Employer-Paid Life Insurance
• Short-Term Disability (STD)
• Voluntary Benefits (Long-Term Disability, supplemental life insurance, Accident, Critical Illness, and Hospital Indemnity coverage)
• Paid Time Off (PTO)
• Paid Holidays
• Birthday Time Off
• Paid Parental Leave
• Volunteer Time Off (VTO)
• Boot Reimbursement
• Tool Reimbursement
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED