Electric Power Generation Field Service Technician

Yancey Bros. Co.•Pooler, GA

About The Position

Yancey Bros. Co. is seeking an Electrical Power Generation Field Service Technician to provide field service support for its Caterpillar Commercial Product line. The role involves installing, maintaining, and troubleshooting engine and electrical systems, as well as starting up industrial and electrical power generation equipment, including generators, transfer switches, UPS systems, and switchgear. The technician provides on-site technical support and repairs reciprocal engine-based power generation and industrial systems throughout the territory. The position also involves advising and training technicians and customers, communicating service and warranty information, documenting field findings, maintaining service manuals, and representing the Power Systems group in the field. Work must meet established time, quality, and safety standards. A CDL must be obtained if required.

Requirements

High school diploma or equivalent preferred.
At least 3 years of EPG field experience or an accepted alternative.
Experience with diesel and natural gas engines, electrical switchgear, automatic transfer switches, and balance-of-plant equipment.
Good working knowledge of power generation components, power electronics, electronic controls, and fuel systems.
Proficiency with Microsoft Office software.
Ability to read electrical schematics and equipment mechanical drawings.
Strong customer relationship management skills.
High responsiveness and a proactive approach to problem solving.
Ability and motivation to learn quickly.
Excellent written and oral communication skills.
Desire and aptitude to perform hands-on work.
Must be at least 21 years old.
Valid, active driver's license.
Ability to read, write, and speak English.
Ability to clear driver screenings and provide information for a complete DQ file, including a road test administered by Yancey personnel, background check, MVR with fewer than 10 points, DOT physical, and drug screen.
Must not be disqualified from driving a CMV under 49 CFR § 391.15.
Must be able to obtain a CDL license if required.
Strong mechanical and electrical aptitude, knowledge of applicable tools, and desire to learn.
Ability to take direction and work in a team environment.
Commitment to safety, integrity, teamwork, excellence, urgency, customer service, quality results, continuous improvement, and accountability.

Nice To Haves

EGSA Certification.
Technical degree or certification.

Responsibilities

Provide on-site customer support through technical evaluations, troubleshooting, and problem solving.
Repair and maintain reciprocal engine-based power generation and industrial systems throughout the territory.
Install, maintain, and troubleshoot engine and electrical systems, including generators, transfer switches, UPS systems, and switchgear.
Perform industrial and EPG start-up of generators, transfer switches, UPS, and switchgear systems.
Provide guidance, assistance, and training to service technicians and customers as requested.
Explain and defend warranty decisions, and generate and communicate service bulletins to customers and office personnel.
Communicate field cost, service, and reliability issues to office personnel to support cost reduction and design improvements.
Write complete, clear, and concise reports on field service findings and provide daily comprehensive reports on assigned units.
Represent the Power Systems group in the field.
Maintain service manuals.
Perform work in accordance with established time, quality, and safety procedures.
Participate in required safety programs and work safely.
Obtain a CDL license if required.
Perform additional duties as assigned by the manager.