Electric Power Generation Field Service Technician

Yancey Bros. Co.•Austell, GA

About The Position

Yancey Bros. Co. is hiring an Electrical Power Generation Field Service Technician to provide field service support for its Caterpillar Commercial Product line. The role involves installing, maintaining, and troubleshooting engine and electrical systems, as well as starting up industrial and electric power generation equipment, including generators, transfer switches, UPS systems, and switchgear. The technician supports customer facilities through on-site technical evaluations, troubleshooting, and problem solving, and repairs and maintains reciprocating-engine power generation and industrial systems across the territory. The role also includes supporting and training technicians and customers, communicating warranty and service information, documenting field findings, maintaining service manuals, and representing the Power Systems group in the field. Work must meet established time, quality, and safety standards. A CDL must be obtained if required.

Requirements

At least 3 years of EPG field experience or an accepted alternative.
Experience with diesel and natural gas engines, electrical switchgear, automatic transfer switches, and balance-of-plant equipment.
Good working knowledge of power generation components, power electronics, electronic controls, and fuel systems.
Proficiency with Microsoft Office software.
Ability to read electrical schematics and mechanical equipment drawings.
Strong customer relationship management, responsiveness, and proactive problem-solving skills.
Ability and motivation to learn quickly, with strong written and oral communication skills.
Aptitude and desire to perform hands-on work; strong mechanical and electrical aptitude and knowledge of applicable tools.
Ability to take direction and work in a team environment, with a strong sense of urgency and commitment to customer service.
Must be at least 21 years old and hold a valid, active driver's license.
Ability to read, write, and speak English.
Must clear driver screenings and provide information for a complete DQ file, including a road test administered by Yancey personnel, a background check, an MVR with fewer than 10 points, a DOT physical, and a drug screen.
Must not be disqualified from driving a CMV under 49 CFR § 391.15.

Nice To Haves

EGSA Certification.
Technical degree or certification.

Responsibilities

Provide on-site customer support through technical evaluations, troubleshooting, and problem solving.
Repair and maintain reciprocating-engine power generation and industrial systems throughout the territory.
Install, maintain, and troubleshoot engine and electrical systems; perform industrial and EPG start-ups of generators, transfer switches, UPS systems, and switchgear.
Provide guidance, assistance, and training to service technicians and customers as requested.
Explain and defend warranty decisions, and generate and communicate service bulletins to customers and office personnel.
Communicate field cost, service, and reliability issues to office personnel to support cost reduction and design improvements.
Write complete, clear, and concise reports on field service findings and submit daily comprehensive reports on assigned units.
Represent the Power Systems group in the field and maintain service manuals.
Perform work according to established time and quality standards and safety procedures.
Participate in required safety programs and work safely.
Obtain a CDL if required.
Perform additional duties as assigned by the manager.