ELECTRIC POWER GENERATION (EPG) SERVICE ADVISOR

Carter Machinery • Manassas, VA

10d • $64,000 - $83,000 • Onsite

About The Position

The EPG Service Advisor is responsible for communicating with internal and external customers to gather information regarding equipment issues and providing repair status updates while repairs are in progress; opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction.

Requirements

• Must be proficient with Microsoft Office Products
• Must have excellent customer service skills and the ability to deal with stressful situations
• Must be a strong communicator with excellent oral and written communication skills
• Must be able to effectively multi-task
• Must have an attention to detail
• Must be able to work any shift

Nice To Haves

• Working knowledge of the function and repair of heavy construction equipment, preferred
• Minimum two years’ service related experience
• Electric power generation exposure
• High School diploma or equivalent

Responsibilities

• Promote a positive customer experience
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Benefits

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Tuition reimbursement
• Employee referral bonus program
• Tool allowances and tool loans
• Discounts on cellular phone service, computers, and vehicles
• Opportunities for overtime
• Shift differential (if applicable)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED