EIS Applications and Operations Manager

Arizona Department of Administration•Phoenix, AZ

3d•Onsite

About The Position

The Arizona State Retirement System is seeking an Enterprise Applications and Operations Manager within its Technology Services Division (TSD) to manage and lead a highly technical team of five system administrators and engineers. This is a unique "working technical manager" role that bridges the gap between hands-on engineering and strategic management, primarily responsible for managing ASRS' software and applications through industry standards and best practices. Day-to-day responsibilities are 60% people management and leadership, and 40% hands-on technical.

Requirements

Experience with AWS Public Cloud Infrastructure, including infrastructure as code (CloudFormation, CodeCommit, CodePipeline).
Extensive experience with administering and maintaining core infrastructure and software applications (e.g., IBM FileNet, Kofax, Atlassian Jira/Confluence, Fortra GoAnywhere MFT, Microsoft Windows/Linux OS, Docker/Kubernetes).
Technical fluency in scripting languages, including PowerShell, to automate operational tasks.
Strong project management skills, business acumen, and substantial exposure to project-based work structures.
Ability to practice servant leadership, exhibiting excellent listening, interpersonal, and communication skills to convey ideas in both technical and user-friendly language.
Ability to effectively prioritize tasks and execute in a high-pressure environment, supporting a 24x7x365 mission-critical enterprise IT ecosystem.
At least 1 year of customer service experience.

Responsibilities

Leading, coaching, and mentoring staff to produce expected results, specifically focusing on leading technical teams in a servant leadership capacity.
Managing and providing direction in support of business operations, ensuring that applications meet business requirements, fulfill end-user requirements, and resolving complex infrastructure and application problems.
Overseeing operational strategy, including Strategy & Planning, Project Management, Budgeting, Business Case Development, Risk Management, and Performance Tracking.
Collaborating with other IT teams (Information Security, Service Desk, Quality Assurance), internal business areas, and external service providers to ensure a stable, secure, well-performing, and available infrastructure and applications environment.
Promoting and advancing team efficiencies and capabilities through automation improvements, including leveraging AI and LLMs for automation, problem-solving, and efficiency.
Assisting the team with day-to-day hands-on technical and operational responsibilities, including administering core technologies such as AWS Public Cloud, IBM FileNet, Kofax, Managed File Transfer (MFT), Atlassian Applications, and others.
Negotiating contracts with software and service providers and maintaining an inventory of company software and hardware assets.
Evaluating, installing, configuring, testing, deploying, and maintaining applications, systems software, and products throughout the enterprise.

Benefits

Robust and affordable insurance plans (medical, dental, life, short-term and long-term disability options)
Tuition/Professional Certification monetary assistance
A top-ranked retirement program
10 paid holidays per year
Accrued vacation and sick days
An incentivized commuter club and public transportation subsidy program
Work-life balance supported by flexible work hours, telework, and Monday thru Friday work weeks
The opportunity to participate in deferred compensation, credit union membership, and a wellness program
Rewarding work that benefits the people of Arizona
Public Service Loan Forgiveness eligible employer
Free covered parking