IT Applications and Operations Support Specialist

Liberty Mutual Insurance•Boston, MA

2d•$67,000 - $126,000•Hybrid

About The Position

Under moderate supervision, develops, executes and maintains processes and automated solutions to ensure operational effectiveness and continual improvement. Analyzes moderate to high complexity technical and business problems using intermediate knowledge of industry, business operations, business products, business process, data, architecture, vendor integration, and application connectivity. Responsibility for a variety of operational activities that may include vendor support, reporting, tool administration, systems access, financial processes, regulatory, compliance and attestation activities, monthly releases including readiness, and communications. The candidate can work from anywhere in the U.S. and will need to report to a Liberty Mutual office twice a month, provided there is an office within 50 miles.

Requirements

Related moderate business operations and/or systems knowledge
Moderate understanding of IT concepts and processes
Requires moderate communication, negotiation, collaboration, and analytical skills
Competencies typically acquired through a Bachelor`s degree or equivalent experience/training and 3 years of relevant experience

Responsibilities

Application Support and Troubleshooting: Provide timely and effective support for a range of business applications, diagnosing and resolving issues to minimize downtime and disruption. This involves analyzing problem symptoms, identifying root causes, and implementing appropriate solutions.
Operational Process Optimization: Collaborate with business teams to understand operational workflows and identify opportunities for system enhancements or process improvements that can increase efficiency and user satisfaction. You will act as a liaison, translating business requirements into technical specifications.
Communication and Collaboration: Effectively communicate with end-users, IT teams, and other stakeholders to provide updates, gather information, and facilitate problem resolution. Your strong negotiation and collaboration skills will be essential in navigating complex issues and achieving consensus.
Analysis and Reporting: Utilize analytical skills to monitor application performance, identify trends, and contribute to the development of reports that inform decision-making. You will assess the impact of changes and ensure that systems align with business objectives.