EHR Training Solution Consultant

General Dynamics Information Technology • USA VA Home Office (VAHOME), VA

2d • $99,025 - $133,975 • Remote

About The Position

GDIT is seeking a Training Solution Consultant to support Veterans Affairs Electronic Health Record Modernization. The consultant will be embedded in an assigned Tier 1 Subject Matter Expert (SME) team, serving as a training and user-support resource. The role helps ensure end users receive timely, site-specific assistance, identifies and coordinates refresher-training needs, provides input on training-content updates, and supports adoption of the processes, systems, and tools covered by the Tier.

The consultant will become an integrated member of the Tier team and connect end users, SMEs, training stakeholders, local sites, and the Access and Training program offices. Priorities and activities will be coordinated with Tier leadership and SMEs. Work may include scheduled office hours, training sessions, communities of practice, virtual meetings, and site-specific support. This is a U.S.-based remote role, with 10–25% travel required.

The consultant coordinates site-specific support and refresher training; facilitates classes, virtual sessions, office hours, and drop-in support; assesses training gaps and adoption issues; and recommends appropriate interventions such as coaching, demonstrations, job aids, or microlearning. The role also helps maintain user-facing resources, tracks training activity and recurring issues, validates proficiency after interventions, supports change-management and communication activities, and reports on feedback, risks, and improvement opportunities.

Requirements

• At least 5 years of related experience.
• Experience delivering training, facilitating workshops, or providing end-user support in a business, operational, technical, or healthcare environment.
• Experience with Oracle Health EHR, including end-user support, workflow training, adoption, optimization, system implementation, onboarding, maintenance training, or system-related process changes.
• Ability to translate complex clinical, operational, or system processes into clear, practical learning content and user guidance.
• Strong facilitation, presentation, communication, and stakeholder-management skills.
• Experience identifying learning needs and recommending appropriate training or performance-support solutions.
• Ability to work independently while collaborating closely as an embedded member of a cross-functional team.
• Strong organizational skills, including the ability to manage multiple requests, priorities, and follow-up activities.
• Proficiency with common virtual collaboration, presentation, and documentation tools.

Nice To Haves

• Experience with the Federal Electronic Health Record (FEHR), including its clinical, operational, training, implementation, or end-user-support environment.
• Experience supporting enterprise EHR implementations, process transformation, or large-scale change initiatives.
• Experience developing or maintaining training materials, job aids, knowledge articles, FAQs, and facilitator guides.
• Familiarity with learning-management systems, virtual-learning platforms, or knowledge-management tools.
• Experience supporting geographically distributed sites, facilities, or diverse user groups.
• Prior experience in a consulting or contractor role supporting client teams.

Responsibilities

• Embed within the assigned Tier 1 SME team and develop an understanding of its workflows, processes, systems, user populations, and training materials.
• Advise SMEs and training owners on training-content changes prompted by workflow changes, system enhancements, policy changes, or recurring user issues.
• Help maintain training materials, FAQs, job aids, communications, and other user-facing resources in partnership with content owners and SMEs.
• Participate in communities of practice, Tier meetings, office hours, working sessions, and other stakeholder forums.
• Coordinate site-specific user-support and refresher-training requests.
• Coordinate with local site contacts and support functions to deliver consistent training and support aligned with business needs.
• Facilitate instructor-led classes, virtual sessions, office hours, and drop-in support sessions when required.
• Assess training gaps, recurring questions, user feedback, and adoption issues, and recommend appropriate support interventions.
• Track support themes, training activity, recurring issues, and user feedback; provide regular updates and recommendations to the Tier team.
• Select suitable support modalities, including coaching, job aids, microlearning, or refresher training, based on the urgency and complexity of the gap.
• Deliver or coordinate refresher training, targeted coaching, demonstrations, facilitation, job aids, and other learning-support resources.
• Validate proficiency after interventions to confirm that gaps have been sufficiently addressed.
• Support change-management and communications activities related to new or revised workflows, tools, system functionality, or training materials.
• Report periodically on training activity, user feedback, recurring issues, emerging risks, and improvement opportunities.
• Collaborate with Tier SMEs to improve end-user readiness, confidence, and adoption of Oracle Health EHR workflows and related tools.

Benefits

• Comprehensive benefits and wellness packages.
• 401(k) with company match.
• Competitive pay and paid time off.
• Medical plan options, some with Health Savings Accounts.
• Dental plan options.
• Vision plan.
• Full flex work weeks where possible.
• Vacation, sick, and personal time off plans.
• Paid holidays.
• Paid parental, military, bereavement, and jury duty leave.
• Typically 15 days of paid leave per calendar year for new employees, prorated based on hire date.
• Typically 10 paid holidays per year, prorated based on hire date.
• Paid Family Leave of up to 160 hours in a rolling 12-month period for eligible employees.
• Short- and long-term disability benefits.
• Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed