Our patients are our number one priority! We're committed to giving children back their childhood! This position is responsible for providing regular status reports to management, attending meetings and participating in committees as directed. The analyst will participate in customer discussions, offering suggestions and recommendations, and maintain a positive image when dealing with deadlines and demanding, highly stressful situations. Professional growth and development are maintained through seminars, workshops, and professional affiliations. The role ensures department documentation is at current levels and adheres to policies, procedures, standards, and methodology pertaining to Governance, Change Management, Project Management, Incident Management, System Access, and Security. The analyst must maintain certification in applicable Epic module(s) and stay aware of changes in the Epic system architecture, including upgrades and special updates. They will analyze Level 1 and 2 customer-reported problems, perform application and integrated testing, and participate in discovery sessions to identify operational needs. Collaboration with IT and Empower teams to identify solutions, determine the most appropriate build methods, and perform validation testing with end-users are key responsibilities. The analyst will work independently, build and maintain Reporting Workbench reports, understand ancillary Epic workflows, and support integration with 3rd party applications.
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Job Type
Full-time
Career Level
Mid Level