EHR System Analyst

Integrated Services for Behavioral Health•Columbus, OH

19h•Hybrid

About The Position

Integrated Services for Behavioral Health (ISBH) is seeking an EHR System Analyst to support the daily use, functionality, and optimization of the Electronic Health Record (EHR) system. This role provides frontline support to providers and staff, assists with training, and participates in testing and implementation of new features and system improvements. The Analyst helps maintain EHR workflows, supports troubleshooting needs, and collaborates with the vendor and internal teams to ensure the EHR operates efficiently and reliably. This position works closely with clinical staff, providers, and IT team members and serves as a key contributor to ongoing EHR enhancement efforts. More complex projects and system-wide design decisions will be escalated to the Senior EHR System Analyst.

Requirements

A high school degree or GED equivalent is required
2-4 years of experience supporting an EHR system in a behavioral health or healthcare setting is required
The ability to maintain confidentiality and comply with HIPAA regulations is required
Excellent communication skills, both oral and written is required
Excellent organizational skills are required
A valid driver's license is required
An appropriate level of auto insurance coverage is required
Ability to manage deadlines within a fast-paced, high-volume environment is required
The ability to operate in an Internet-based, automated office environment is required
The ability to maintain a high-speed internet connection is required
Prolonged periods of sitting at a desk and working on a computer is required
Must be able to lift up to 15 pounds at times.

Nice To Haves

A bachelor�s degree in Health Information Technology, Informatics, Computer Science or related fields is preferred
1 year of prior experience with the CareLogic or NextGen EHR preferred

Responsibilities

Provide daily support to end users across clinical and operational teams in their use of the EHR system, including basic troubleshooting and issue resolution
Triage system issues, resolving those within scope and escalating more complex issues to the Senior EHR System Analyst or vendor as appropriate
Serve as the point of contact for user questions and routine technical assistance
Assists in maintaining EHR workflows, templates, and documentation standards as directed by the Managing Director of IT, with input from the Senior EHR System Analyst
Performs initial testing of minor changes, updates, or enhancements to the EHR system
Supports documentation of processes, updates, and user guides
Coordinates with HR and assists in delivering initial EHR training to new staff and providers
Provides routine refresher training and user support for existing staff
Assists with creating basic training and communication materials for new features or updates
Assists with testing new features, upgrades, and patches, following structured testing plans established by the Senior EHR System Analyst
Provides �day-of� go-live support to staff during system updates or functionality changes
Helps prepare and distribute basic announcement documentation for changes to the EHR affecting users
Maintains clear and professional communication with internal teams and the EHR vendor regarding support tickets and system issues
Works with clinical staff and providers to understand routine system concerns and improvement opportunities, escalating when appropriate.
Participates in relevant training and meetings to remain current on EHR system functionality
Contribute to departmental projects as assigned by the Managing Director of IT.
Travel within the designated service area
Performs other duties as assigned