EHR Support Analyst I

Kintegra Health•Gastonia, NC

21h•Onsite

About The Position

Under the direction of the Clinical Informatics Manager, the EHR Support Analyst I, is accountable to see that the goals set for the clinical informatics department are met. This role works closely with clinicians, physicians, dentists, administrative staff, and information technology staff to ensure the integration of quality initiatives and technology into the patient care process. The analyst supports the analysis, evaluation, development, implementation, updating, and integrity of quality projects and clinical systems, and coordinates the education of all users in clinical software.

Requirements

Must be able to sit, stand and walk for long periods of time
Ability to read and understand the English language
Ability to effectively maintain confidentiality of records and communicate with all levels of personnel
2+ years in an outpatient provider office setting
Knowledge of Outpatient Clinic Operations
Experience in the Microsoft Suite
Superior written and verbal communication skills
Must be able to work with changing priorities.
Requires excellent organizational, problem solving and critical thinking skills.
Must be able to interact with individuals of all cultures and levels of authority.
Requires the ability to maintain confidentiality.
Must be able to function as part of a team.
Must possess initiative.
Basic medical terminology required, knowledge can be obtained through formal classes or work experience.
High school diploma or GED required
2 or more years in an outpatient provider office setting or related experience.

Nice To Haves

Proficient in use of all computer software utilized in practice
Presenting and/or teaching experience a plus
Current MA certification preferred.

Responsibilities

Supports basic Epic functions in the EMR.
Has a basic understanding of Epic, OCHIN, Dentrix & Dexis functionality.
Able to manage accounts that are associated with clinical software.
Manage Epic Work queues.
Training on various software features (new functionality and basic use and navigation).
Assists Information Technology department in the support of clinical users when appropriate.
Maintains current knowledge of clinical practice, organizational policy, regulatory requirements and standards of practice.
Able to manage OCHIN JIRA’s & Kintegra tickets.
Assists with EPCS & verification process.
Other duties as assigned.