EHR Coordinator/Supervisor
About The Position
Southeastern Council on Alcoholism and Drug Dependence, Inc. (SCADD) is seeking a detail-oriented and experienced Electronic Health Records Manager to oversee the accuracy, completeness, confidentiality, and security of all healthcare information at SCADD — ensuring our electronic and paper health record systems operate with excellence and full regulatory compliance. As the Electronic Health Records Manager, you will serve as the organizational expert and primary steward of SCADD's health information systems — managing our EHR platform, ensuring regulatory compliance, training staff, developing reporting tools, and protecting client privacy at every turn. You will work both independently and collaboratively, serving as a key liaison between clinical operations, compliance, and our EHR vendor.
Requirements
- Certificate in medical/health records management, or a High School Diploma or GED with related experience and/or training; equivalent combination of education and experience preferred
- Strong knowledge of behavioral health regulatory requirements related to HIPAA, CFR 42 Part 2, and information technology and report building
- Experience with electronic health record systems and database management
- Strong communication, organizational, and problem-solving skills
- Commitment to trauma-informed care, recovery-oriented practice, and SCADD's values of diversity, equity, and inclusion
- Ability to work both independently and collaboratively in a fast-paced environment
Responsibilities
- Serve as the primary liaison with the electronic health record vendor to resolve database performance issues and communicate platform changes or updates
- Manage and ensure the practicality and efficiency of the electronic records system, working in conjunction with Compliance and Operations leadership to maximize effectiveness
- Develop dashboard tools and customized reports to inform agency decisions
- Manage all inquiries regarding medical records — including requests, subpoenas, and court orders — while ensuring client rights are protected at all times
- Oversee the collection of paper records to ensure they are properly completed, signed, indexed, and scanned into the electronic record in a timely manner
- Manage paper records destruction at regular, scheduled intervals and ensure proper storage until destruction is appropriate per policy
- Ensure that incomplete records are identified and addressed with the appropriate department or service
- Assume responsibility for EHR management and the training of departmental personnel across the various functions of the department
- Manage education and communication to end users regarding changes to the electronic health record and workflow requirements
- Prepare monthly, quarterly, and annual reports for submission to funding agencies
- Assist and participate in departmental studies and quality improvement projects as indicated
- Serve as the agency liaison for DMHAS data-related issues and oversee the DMHAS client satisfaction survey process
- Participate in the orientation of new employees and the transfer of knowledge essential to the performance of duties
Benefits
- Competitive pay and comprehensive benefits
- Multiple Medical Plans to fit your needs and budget
- Dental & Vision Insurance
- 403(b) Retirement Plan with 10% employer match at 1 year
- Vacation and Sick accruals
- 11 paid Holidays
- 40 hours of paid Education/Training annually
- Paid Licensure Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
