EHR Specialist

State of Oklahoma • Oklahoma City, OK

2d • Onsite

About The Position

The Electronic Health Records Specialist is responsible for supporting staff at the Oklahoma State Department of Health in their effective and efficient use of the Electronic Health Records (EHR) system. This role involves maintaining training materials, assisting with training, documenting workflows, and managing changes to the EHR system. The specialist will coordinate testing and implementation of EHR changes, work with the EHR vendor, and serve as a point of escalation for EHR-related questions. Additionally, the role includes responding to help desk tickets, troubleshooting issues, coordinating interface errors, and developing security profiles within the EHR system. Being present at the office is an essential function of the job.

Requirements

• Bachelor’s degree in Health Information Management, Computer Science, Information Technology, Software Development or Management, Project Management, Public Health, Nursing, Business, or related degree and three (3) years of experience; OR Associate’s degree plus an additional five (5) years of relevant experience.
• Applicants must be willing and able to perform all job-related travel normally associated with this position and possess a valid driver’s license.
• If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of application.
• All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship.
• Prior experience supporting an EHR system.
• Prior experience in training.
• Prior experience working with an information technology vendor.
• Prior experience documenting policies and procedures.
• Knowledge of methods of organization and management; of agency policies and procedures; of grant or contract program requirements; of the legislative process; of general clinical, clerical, and billing workflows; and of federal and state laws and regulations relating to administration of an Electronic Health Records system.
• Ability is required to establish and maintain effective working relationships with others; to communicate effectively both orally and in writing, to establish and maintain training programs; to exercise good judgment in analyzing situations and making decisions, and to organize and present facts and opinions.
• Demonstration of good listening skills, change management, teamwork, quality control, problem solving, documenting issues for vendor review, and customer service.

Nice To Haves

• General knowledge of accounting processes and principles; of database structure and principles; of FHIR / HL7; of Quality Assurance and Quality Improvement processes.
• Certification in EHR Technology, Medical Records Management, or Lean/Six Sigma.
• Prior experience with report-writing tools such as Power BI or SAS.

Responsibilities

• Maintains training materials for the EHR.
• Assists in training.
• Maintains workflow documentation regarding processes and procedures utilizing the EHR.
• Documents and communicates changes included in vendor release notes which have an impact on OSDH EHR operations.
• Recommends changes to the EHR system and workflows in order to promote efficiency and effectiveness.
• Tracks and manages requested changes and new requirements for the EHR system from conception through implementation.
• Coordinates testing of changes to the EHR with relevant stakeholders (program staff, trainers, managers, OMES, vendor, etc.).
• Coordinates implementation of OSDH-controlled changes to the EHR with superusers and agency leadership.
• Works collaboratively with EHR vendor application support staff.
• Serves as a point of escalation for EHR-related questions from OSDH trainers and management.
• Collaborates with members of the OSDH EHR Governance Committee.
• Assists in planning and executing new initiatives relating to the EHR system.
• Responds to escalated EHR help desk tickets.
• Troubleshoots and documents EHR application issues.
• Escalates and coordinates with the EHR vendor on a potential fix, testing and resolution into production.
• Attends to EHR interface errors to ensure that information is completely communicated between the EHR and its system connections.
• Initiates, collaborates, and coordinates changes for required or desired changes to interfaces.
• Coordinates changes to supporting tables and configurations within the EHR, testing thoroughly.
• Maintains a change log to record changes in interfaces, codes, and other supporting tables and configurations within the EHR system.
• Develops and maintains role-based security profiles in the EHR system, working collaboratively with agency leadership.
• Being present at the office is an essential function of the job.
• Other duties as assigned.
• Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
• Works effectively in team environment, participating and assisting their peers.

Benefits

• Generous state paid benefit allowance to help cover insurance premiums.
• A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
• Flexible spending accounts for health care expenses and/or dependent care.
• Retirement Savings Plan with a generous match.
• 15 days of vacation and 15 days of sick leave the first year for full time employees.
• 11 paid holidays a year.
• Student Loan repayment options & tuition reimbursement.
• Employee discounts with a variety of companies and venders.
• Longevity Bonus for years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level