EHR Clinical Application Analyst ClinDoc - Level I-III

OU Health•Oklahoma City, OK

About The Position

The EHR Clinical Application Analyst supports the development, functionality, and rollout of an Electronic Health Record (EHR) system. The analyst helps optimize organizational workflows by building applications tailored to operational needs, learning the EHR system’s capabilities and functional use, and applying knowledge of healthcare business workflows to support implementations that meet process requirements. The listed responsibilities apply across levels I–III, with experience and Epic certification requirements varying by level. The role provides day-to-day technical support to end users, performs routine system maintenance, participates in testing and validation, and assists with configuring and customizing the EHR. The analyst collaborates with IT professionals, clinicians, administrators, and vendors; maintains system and support documentation; and builds relationships with clinical, operational, revenue cycle, health information management, and facility leadership stakeholders. Other duties may be assigned.

Requirements

Bachelor’s degree required.
Level I: 0–3 years of applicable IT or healthcare experience.
Level II: 3–5 years of applicable IT or healthcare experience.
Level III: 5 or more years of applicable IT or healthcare experience.
Level I: Epic certification required within three months of class completion or six months of hire.
Level II: Epic certification in the specified area required.
Level III: Certification in one or more Epic applications required.
Analytical, organizational, and verbal communication skills.
Ability to work independently and within teams.
Ability to solve problems and understand customer needs.
Understanding of healthcare business processes and technology.
Understanding of healthcare workflows and terminology.
Strong desktop tool skills, including Word, Excel, and PowerPoint.

Nice To Haves

Level II: Epic implementation experience preferred.
Level II: Multiple Epic certifications preferred.
Level III: Multiple Epic implementation experience preferred.

Responsibilities

Provide day-to-day technical support to end users by troubleshooting issues, answering questions, and resolving system errors.
Perform routine maintenance, including software updates, patches, and upgrades, to support EHR stability and security.
Participate in testing and validation for system changes, enhancements, and upgrades, following established change management processes.
Assist in configuring and customizing the EHR system to meet healthcare providers’ and organizations’ needs and workflows, including implementing operationally approved optimizations.
Collaborate with IT professionals, clinicians, administrators, and vendors to support EHR initiatives and projects and coordinate communication.
Maintain documentation of system configurations, user procedures, and support issues.
Build relationships with nurses, physicians, revenue cycle, health information management, core team members, and facility leadership.
Perform other duties as assigned.