EHR Application Analyst

Rochester Regional Health

1d•$65,000 - $90,000•Remote

About The Position

The EHR Application Analyst supports the development, implementation, and ongoing functionality of Electronic Health Record (EHR) systems. The analyst develops proficiency in EHR capabilities and applies knowledge of healthcare business workflows to configure and support applications that meet organizational needs. The role provides frontline support to end-users and helps optimize clinical and operational processes through effective system support. The position is in the LIS & Speciality Clinical Apps department at the Riedman location and is listed as remote. It is full-time, 40 hours per week, with a Monday-to-Friday day schedule from 8:00 a.m. to 4:00 p.m. The role participates in an on-call rotation of one week on and six weeks off. The analyst provides end-user support, handles and documents service requests, performs routine system maintenance, and participates in testing, validation, implementations, upgrades, and other EHR initiatives. The role also assists with application configuration, workflow discovery, training, go-live support, vendor engagement, and documentation. The analyst works with clinical and operational stakeholders and handles protected health information in accordance with HIPAA and organizational privacy and security policies. The posted annual pay range is $65,000 to $90,000. Epic certifications are required within six months of hire.

Requirements

Zero to two years of experience in IT, healthcare information systems, clinical informatics, EHR support, or a related role involving application support, system implementation, workflow analysis, system testing, configuration, training, or end-user support.
Epic certifications required within six months of hire.
Handle protected health information in accordance with HIPAA regulations and organizational data privacy and security policies.

Nice To Haves

Excellent analytical, organizational, and verbal communication skills.
Ability to work independently and as part of a team.
Ability to solve problems and respond effectively to customer needs.
Working knowledge of healthcare workflows, terminology, and business processes.
Proficiency in Microsoft 365 or equivalent productivity tools.
Associate or bachelor’s degree in computer science, healthcare, or a related field.
One year of applicable IT or relevant healthcare experience.

Responsibilities

Provide day-to-day technical support to end-users, troubleshoot issues, answer questions, and resolve EHR system errors.
Log, track, document, and manage support requests in the service management system, ensuring timely resolution.
Recognize issues requiring escalation and engage appropriate resources in a timely manner.
Perform routine maintenance, including software updates, patches, and upgrades.
Participate in the on-call rotation to provide after-hours support for critical system issues.
Participate in testing and validation for system changes, enhancements, and upgrades, following change management processes.
Contribute to EHR implementations, system upgrades, and other initiatives; complete assigned tasks on time and communicate status to project leads.
Assist in configuring and customizing the EHR to meet healthcare providers’ needs and workflows, implementing approved optimizations.
Document build decisions and configuration changes.
Participate in workflow discovery sessions and cross-functional project teams.
Assist with developing and delivering end-user training materials and sessions.
Support go-live activations and provide at-the-elbow assistance during system transitions.
Engage with EHR vendor support, including submitting requests, monitoring release notes, and attending user group sessions.
Maintain documentation of system configurations, user procedures, and support issues for the team knowledge base.
Build and maintain productive working relationships with clinical and operational stakeholders, including nurses, physicians, revenue cycle staff, health information management, and facility leadership.
Handle protected health information in accordance with HIPAA and organizational privacy and security policies.
Complete required compliance training and adhere to information security standards.