EHR Application Principal Trainer - Pharmacist

Avera • Sioux Falls, SD

1d

About The Position

The EHR Application Principal Trainer - Pharmacist is an Information Technology role responsible for designing, developing, validating, maintaining, and delivering role-based application training for assigned electronic health record (EHR) and healthcare information system applications. The position partners with informatics analysts, operational leaders, subject matter experts, and system-wide learning resources to ensure curricula, workflow scenarios, course assignments, and training environments reflect approved system configuration, role-based access, operational workflows, and release changes across medication management and closed-loop processes.

The role serves as the application training and curriculum subject matter expert, supporting safe, efficient, standardized, and optimized use of the EHR and related healthcare applications. It does not own system-level learning strategy, leadership development, general employee development, onboarding, compliance education, or non-EHR education programs.

The trainer develops and maintains role-based curriculum and supporting materials; participates in application change control, release readiness, testing, and optimization; analyzes roles and training assignments; coordinates curriculum reviews and approvals; builds and maintains training environments and scenario data; and delivers instructor-led, virtual, recorded, and one-on-one training. The role evaluates training effectiveness, provides application-specific guidance and post-training support, prepares delivery materials and technology, escalates system or workflow issues to appropriate IT teams, and manages curriculum, readiness, and documentation deliverables to established timelines.

The position requires an active Pharmacist license from the Board of Pharmacy in the state of practice. Preferred qualifications include a bachelor's degree in a related area, related experience, application-training and instructional-design experience, and experience with Epic or healthcare information systems. Epic Principal Trainer certification may be required or must be obtained within an established timeframe.

Requirements

• Active Pharmacist license from the Board of Pharmacy in the state of practice.
• Ability to work the hours specified.
• Ability to perform essential job functions satisfactorily, including adequate visual acuity for position duties and effective communication; ability to hear, understand, and distinguish speech and other sounds.
• Maintain confidentiality and comply with applicable safety principles, laws, regulations, and standards, including CMS, The Joint Commission, DHHS, and OSHA if applicable.

Nice To Haves

• Bachelor's degree in a related area.
• Three years of related experience in EHR training, application support, healthcare information systems, clinical informatics, healthcare operations, technical training, or instructional design.
• Experience developing role-based technical training materials, workflow scenarios, tip sheets, exercises, and adult-learning-based application content.
• Experience working with Epic, electronic health records, healthcare information systems, clinical or business workflows, or application implementation and optimization activities.
• Epic Principal Trainer certification for the assigned application, or willingness to obtain it within the established timeframe.
• Additional Epic certification, training environment build experience, or application-specific certification.

Responsibilities

• Design, develop, maintain, and continuously improve role-based application curriculum, lesson plans, workflow scenarios, tip sheets, job aids, exercises, eLearning content, and supporting materials for assigned EHR and healthcare information system applications.
• Address all phases of medication management and closed-loop medication processes in training materials.
• Participate in application workgroups, change control discussions, upgrade planning, release reviews, testing activities, and optimization initiatives; identify training impacts and update curriculum before implementation.
• Analyze end-user roles, application access, workflows, and training requirements to maintain application-specific course catalogs and support appropriate training assignments.
• Facilitate curriculum review with subject matter experts, informatics application teams, and operational stakeholders to confirm workflow accuracy and obtain approvals before implementation.
• Build, validate, test, maintain, and troubleshoot training environments, training patients, exercises, and scenario data in partnership with informatics analysts and environment support teams.
• Deliver instructor-led, virtual, recorded, and targeted one-on-one application training for end users, super users, application training partners, and internal staff.
• Review learner feedback, assessment results, help desk trends, workflow issues, and stakeholder input to identify training gaps and improve curriculum, materials, and delivery methods.
• Provide application-specific guidance, workflow reinforcement, refresher training, and post-training support to learners, super users, application training partners, and stakeholders.
• Escalate application build, configuration, access, or workflow issues to the appropriate IT teams.
• Prepare training materials, training records, classroom or virtual delivery tools, and required technology; partner with system-wide learning resources when learning platforms, templates, or reporting are required.
• Manage curriculum development, upgrade, optimization, and training readiness deliverables within established timelines.
• Maintain curriculum trackers, training environment checklists, course documentation, and related artifacts according to IT, application vendor, and Avera standards.
• Apply Avera's mission, vision, core values, and social principles; promote compassion, hospitality, and stewardship; uphold CARE standards; maintain confidentiality; work effectively with team members; and comply with applicable safety principles, laws, regulations, and standards.

Benefits

• PTO available on day one for eligible hires.
• Up to 5% employer matching contribution for retirement.
• Career development supported by hands-on training and mentorship.
• A wide range of benefits for qualifying part-time and full-time employees, designed to support balanced, healthy lives and needs today and into the future.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed