EFTI Conversion Specialist
About The Position
SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry. And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions. This is a hybrid position based out of our Des Moines, IA office.
Requirements
- 1+ years of experience in project coordination, project support, or a related role.
- Experience in the banking, financial services, or payments industry preferred.
- Experience working with Salesforce or similar CRM/project tracking tools.
- Strong organizational, time management, and attention-to-detail skills.
- Effective verbal and written communication skills.
- Proficiency with Microsoft Office Suite, including Microsoft Teams.
Responsibilities
- Support onboarding and network conversion projects from initiation through completion.
- Coordinate project activities, documentation, timelines, and communication with internal teams and external partners.
- Assist Conversion Specialists with meeting coordination, meeting minutes, status tracking, task management, and project updates.
- Review and process project documentation to ensure completeness and accuracy.
- Serve as a resource for customer and vendor configuration-related setup and questions during conversions.
- Monitor project deliverables and proactively identify potential risks, gaps, or process improvements.
- Assist with issue resolution, research, and post-conversion verification activities.
- Maintain accurate project records and update internal databases and systems.
- Communicate professionally with customers, vendors, and cross-functional teams.
- Contribute to departmental procedures, documentation updates, and continuous improvement initiatives.
Benefits
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Flexible spending and health savings accounts
- Life insurance and short- and long-term disability provided at no cost
- Time away from work – PTO, VTO, paid parental leave, and company holidays
- Educational assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
