EFTI Conversion Specialist

ITS Inc•Des Moines, IA

1d•$75,000 - $95,000•Hybrid

About The Position

SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry. And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions. This is a hybrid position based out of our Des Moines, IA office. SHAZAM is looking for an EFTI Conversion Coordinator to join our team. In this role, you will be responsible for supporting customer onboarding and conversion projects by coordinating implementation activities, managing documentation, and collaborating with internal teams, customers, and third-party vendors. Working closely with Conversion Specialists, this role helps ensure successful project execution and delivers positive customer experience throughout the conversion process.

Requirements

1+ years of experience in project coordination, project support, or a related role.
Experience in the banking, financial services, or payments industry preferred.
Experience working with Salesforce or similar CRM/project tracking tools.
Strong organizational, time management, and attention-to-detail skills.
Effective verbal and written communication skills.
Proficiency with Microsoft Office Suite, including Microsoft Teams.

Responsibilities

Support onboarding and network conversion projects from initiation through completion.
Coordinate project activities, documentation, timelines, and communication with internal teams and external partners.
Assist Conversion Specialists with meeting coordination, meeting minutes, status tracking, task management, and project updates.
Review and process project documentation to ensure completeness and accuracy.
Serve as a resource for customer and vendor configuration-related setup and questions during conversions.
Monitor project deliverables and proactively identify potential risks, gaps, or process improvements.
Assist with issue resolution, research, and post-conversion verification activities.
Maintain accurate project records and update internal databases and systems.
Communicate professionally with customers, vendors, and cross-functional teams.
Contribute to departmental procedures, documentation updates, and continuous improvement initiatives.