EES Program Manager
About The Position
The EES Program Manager develops and manages the strategic design and delivery of energy programs for Puget Sound Energy customers. The role participates in program planning, including goal setting, budget planning, market research, evaluation activities, and business case development, and identifies opportunities for continuous improvement through innovative program design and implementation. It also supports program marketing and outreach campaigns to engage customers. The position manages a commercial space and water heating midstream program and oversees several decarbonization programs. The successful candidate will bring knowledge of space and water heating technologies and the effects of energy codes on these products, collaborate with internal and external stakeholders, evaluate complex data and scenarios to inform program decisions, and use industry knowledge to inform outreach and training for distributors and contractors. Employees are expected to uphold applicable safety and regulatory compliance standards and conduct business honestly, ethically, and consistently with PSE’s core values and Code of Conduct.
Requirements
- At least 5 years of experience in program coordination and/or management.
- Demonstrated experience managing a project or portfolio of projects, including scope, budget, forecasting, dependencies, schedule, and risks.
- Excellent verbal, written, and presentation communication skills.
- Computer aptitude and advanced-level knowledge of MS Word, Outlook, Excel, and PowerPoint.
- Ability to bring together resources, collaborate, and identify integration opportunities.
- Demonstrated ability to analyze and solve complex problems.
- Experience coordinating and managing relationships with outside vendors.
- Demonstrated experience creating and implementing quality control processes.
- Experience with trade organizations and/or community outreach.
- Excellent customer service skills.
- Knowledge of accounting, finance, and/or mathematics principles.
- Exceptional attention to detail.
Nice To Haves
- Experience working in the utility industry.
- Industry knowledge in areas such as demand side management, distributed energy resources, customer utility programs, or regulatory considerations.
- Desire to drive program innovation and take initiative.
- Ability to work independently and collaboratively as part of a team.
- Experience with contract management and negotiation.
- Desire to develop subject matter expertise in demand side management.
- Technical experience or industry certifications such as BPI, CEM, LEED, or PMP.
Responsibilities
- Manage sizable customer-facing programs with complex scope and substantial budgets.
- Develop and manage program activities, including goal and target setting, budget planning, and program direction.
- Monitor program progress to achieve annual targets within budget and minimize monthly variances through accurate forecasting.
- Develop cost-effective product specifications, such as energy savings measures, using custom calculations or regionally developed deemed values.
- Drive program planning, strategic direction, implementation, and business case development.
- Conduct market research, analyze multiple data sources, and incorporate best practices into program design.
- Develop strategic concepts and pursue innovation.
- Manage third-party vendor relationships, including scope and contract management, budget negotiation, and performance against key performance indicators.
- Build and maintain positive relationships with trade professionals and internal and external stakeholders.
- Evaluate customer issues, propose solutions, manage customer expectations, and provide excellent customer service.
- Manage implementation of marketing and outreach strategies with internal and external stakeholders.
- Work with senior management to maintain consistency across the department.
- Execute high-profile assignments diligently.
- May provide input to the supervisor regarding program team performance.
- May provide training and development to team members as needed to support program objectives.
- Perform other duties as assigned.
Benefits
- Competitive and comprehensive total rewards package.
- Annual goals-based incentive bonuses.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Basic life insurance.
- Short- and long-term disability insurance.
- Optional supplemental life insurance.
- Optional accidental death and dismemberment insurance.
- Flexible spending accounts for health care and dependent daycare.
- Employee assistance program (EAP).
- 401(k) investment option.
- Cash balance retirement plan.
- Paid time off (PTO).
- Paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
