Educational Technology Support Specialist

Catholic School in Cuyahoga Falls•Cuyahoga Falls, OH

1d•Onsite

About The Position

Walsh Jesuit High School is seeking an Educational Technology Support Specialist to be responsible for providing technical user support for the installation and maintenance of personal computing devices, software, applications, network connectivity and the school’s technology equipment. Reporting directly to the Director of Information Technology, this position plays a vital role in ensuring reliable technology operations that support teaching, learning, and administrative functions. The Educational Technology Support Specialist is expected to deliver timely and effective technical support with a strong customer service orientation. The Educational Technology Support Specialist role is a 12-month position, working during school breaks, including the summer.

Requirements

High school diploma and trade school degree, or appropriate certifications.
Willingness to continue education and engage in peer groups
Experience in a similar position or equivalent training and experience.
Ability to troubleshoot and define problems and recommend or implement appropriate solutions while exhibiting a sense of urgency and customer service orientation.
Demonstrated knowledge in hardware and software specific to the school
Ability to communicate effectively with constituents from the entire school community.
Commitment to Jesuit values, faith-based student formation.
Embrace and display Catholic/Christian values and spiritual life.

Responsibilities

Monitor and respond to Level 1 Help Desk tickets
Provides basic Microsoft Office and peripheral support to employees and others needing to connect to Walsh Jesuit equipment for multimedia presentations
Troubleshoot and repair desktops, laptops, Smart Boards, projectors, printers, peripherals, cabling and other related devices
Sets up and installs computers, monitors, printers, scanners, and peripherals; relocates existing equipment as necessary
Maintains equipment, peripheral and software inventory lists
Maintains an appropriate inventory of parts and supplies
Serves as liaison with 3rd party/outside clients to provide appropriate network connectivity while maintaining the security and system integrity of the Walsh Jesuit network, servers and peripheral devices
Research and test technology tools as directed to provide solutions to employees
Collaboration with peer school employees to collaborate on best practices
Support faculty and staff training initiatives
Contribute to developing best practices for technology use within a school environment
Embrace, display, and support Catholic/Christian values and spiritual formation
Regular participation in Ignatian formation activities including the school’s formal formation program, school masses, retreats, and other activities/events as scheduled