Education & Training Coordinator

Mondelēz International•Chicago, IL

2d•Onsite

About The Position

The Education and Training Coordinator serves as the operational backbone of the learning function within a bakery or food manufacturing facility. This role is purpose-built for individuals who have walked the production floor, understand the realities of shift-based operations, and are energized by developing people rather than simply processing paperwork. The ideal candidate brings firsthand manufacturing or food production experience, a strong instructional instinct, and the drive to build training capability across all levels of the organization.

Requirements

Bachelors degree with 2 to 4+ years of hands-on experience in a unionized training environment
Demonstrated track record of formally or informally training others in a production setting
Proven ability to deliver training to diverse adult learner populations including hourly associates, line operators, and frontline supervisors
Comfortable on the production floor and in the classroom; does not require a polished conference room setting to be effective
Skill in breaking down complex processes into clear, step-by-step instructional content
Familiarity with adult learning principles and competency-based training approaches
Internally driven to improve performance outcomes, not simply meet compliance checkboxes
Proactively identifies training needs through observation, data, and relationship-building rather than waiting for formal requests
Takes initiative to build systems and infrastructure where none exist, including from scratch
Comfortable working across functional boundaries to get the right people into the right development experiences

Responsibilities

Design, coordinate, and personally track onboarding and new hire orientation programs specific to the operations
Manage hands-on, floor-based training for production associates, equipment operators, line leads and supervisory staff
Adapt delivery methods to the learner population, including visual aids, demonstrations, and job aids for multi-lingual or low-literacy environments
Manage refresher and recertification training aligned to regulatory and customer audit cycles
Work with SMEs to continuously update training materials, SOPs, work instructions and competency checklists grounded in actual operational practice
Develop and maintain a competency map for each role in the production environment from entry-level associates through line leadership
Ensure training records are complete, current, and audit-ready for applicable regulatory bodies
Track certification expiration dates and proactively schedule required re-training before lapses occur
Support internal and third-party audits by providing training records, curriculum documentation, and on-site participation as needed
Identify skill gaps through performance data, and supervisor input; translate findings into targeted development interventions
Implement structured on-the-job training (OJT) frameworks that enable supervisors to become effective daily coaches
Measure the effectiveness of training through knowledge assessments, observation checklists and post-training performance indicators
Generate regular training completion reports for operations, HR, and plant leadership
Coordinate training scheduling across multiple shifts to maximize participation without disrupting production targets
Manage training materials inventory including physical resources used in demonstrations, and digital content libraries
Champion a continuous learning culture by making training visible, relevant, and respected on the production floor
Serve as a credible, approachable resource for associates and supervisors seeking performance support
Recognize and celebrate training milestones, skill certifications, and associate development achievements
Model professional conduct and safety-first behavior in all floor interactions