Education Program Administrator

Detroit Zoological Society•Royal Oak, MI

About The Position

The Education Program Administrator oversees the education department’s program registration and communications with participants, including schools, teachers, outreach groups, adults, youth, families, and camps. The role manages logistics across the team and ensures staff and participants receive necessary information in an organized and timely manner. Reporting to the VP of Education, the administrator manages program databases, data entry and reporting; maintains program calendars and schedules; communicates with interested and registered participants; coordinates program spaces, vehicles, and other resources; creates and processes invoices; and manages the development and implementation of program registration software. The position supports the department’s annual participation and revenue goals by monitoring registration and supporting participant recruitment. It also involves tracking attendance and revenue, supporting purchasing and paperwork, responding to participant questions, and keeping education department webpages current. The regular schedule may include weekends and evenings. Work is generally comfortable and primarily indoors, with limited time in the park or at other local destinations and some possible outdoor work. The role involves computer and telephone use and moderate daily physical effort, including walking, bending, stooping, lifting, and standing for extended periods. Reasonable accommodations will be made for qualified individuals with disabilities.

Requirements

Bachelor’s degree in education, communications, or a similar field.
2–5 years of experience in an office or administrative setting, registration, enrollment, admissions, or similar work.
Experience in front desk or customer service-facing roles at school or community-based organizations, with data entry or records management responsibilities.
High proficiency with Windows-based software and applications.
Strong written and oral communication skills.
Strong attention to detail.
Ability to multitask and prioritize tasks without guidance.
Basic understanding of financial processes, including handling cash, checks, and invoices.
Adaptability and flexibility in responding to changing priorities or unexpected situations.
Ability to troubleshoot issues and solve problems proactively.

Nice To Haves

Knowledge of Google-based applications.
Ability to become proficient in Gateway Ticketing systems.

Responsibilities

Manage databases and platforms used for education program registration and communication.
Monitor program registration and support participant recruitment strategies to help meet annual participation and revenue goals.
Track and report program attendance and revenue.
Maintain program calendars for staff and resource scheduling.
Manage program invoicing accurately and in a timely manner.
Support department purchasing and procurement.
Support the collection and processing of program paperwork.
Book rooms, vehicles, and other resources for programming.
Respond to program participant questions in a timely and professional manner.
Keep education department webpages up to date.
Manage the development and implementation of program registration software.