Education Plan Specialist

Oral Roberts University • Tulsa, OK

2d

About The Position

The Education Plan Specialist prepares academic Education Plans for students in online undergraduate and graduate programs. The role ensures that Online & Lifelong Learning students have an optimal path to graduation and that their degree progress is continually evaluated. The plans include term-by-term schedules and account for transfer credits. The specialist may override conflicts in a student's Education Plan and determines pathways for resolving transfer-credit conflicts outside pre-approved guidelines. The role coordinates with the Registrar's office to support consistent procedures and operational efficiency.

The position requires a bachelor's degree, with a master's degree preferred, and two years of experience, preferably in higher education staff or administration. Experience working with adult learners is preferred. The specialist must communicate effectively with students and university personnel, demonstrate enthusiasm for ORU, maintain confidentiality and FERPA compliance, and work independently and as part of a team. The role may require additional hours during peak enrollment times.

Requirements

• Bachelor's degree required.
• Two years of experience required, preferably in higher education staff or administration.
• Computer literacy and basic working knowledge of MS Word and Excel.
• Strong reading, mathematical, oral, written, grammatical, proofreading, computer, and organizational skills.
• Ability to articulate thoughts well and maintain attention to detail.
• Excellent interpersonal and communication skills for communicating with people from varied backgrounds and cultures.
• Ability to demonstrate genuine enthusiasm about ORU and sensitivity to the needs of adult learners, faculty, and staff.
• Ability to work independently and as a team member.
• Ability to maintain composure in a fast-paced, high-pressure environment and work additional hours during peak enrollment times.
• Ability to use sound judgment regarding organizational and departmental regulations, procedures, and policies.
• Ability to manage multiple tasks in a sometimes fast-paced office and event-related environment.
• Ability to maintain a professional demeanor and quickly establish and maintain rapport with students, parents, faculty, alumni, and administration.
• Ability to maintain confidentiality and comply with FERPA policies and procedures.
• Self-starter.
• Accuracy in data entry and ability to think critically and multitask.

Nice To Haves

• Master's degree.
• Experience working with adult learners.
• Knowledge of Elucian (Banner) and SalesForce software.

Responsibilities

• Prepare academic Education Plans for students admitted to online undergraduate and graduate programs, including term-by-term schedules and program study outlines that account for transfer credits.
• Ensure assigned online-degree students have an optimal path to graduation by approving transfer-evaluation credit and maintaining Education Plans as students progress through their degree programs.
• Override conflicts in students' Education Plans when necessary.
• Provide direction to Admissions Representatives and/or Success Coaches regarding Education Plans and determine resolution pathways for transfer-credit options outside pre-approved guidelines.
• Coordinate with the Registrar's office to maintain consistent procedures and practices and maximize operational efficiency between Online & Lifelong Learning and the Registrar's office.
• Complete other tasks as assigned.
• Maintain compliance with FERPA policies and procedures.
• Maintain the confidentiality of information available in this and related offices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level