Education Coordinator

USP•Rockville, MD

About The Position

The Education Coordinator is a hands-on, non-supervisory position responsible for providing logistical, planning, and administrative support for international and domestic USP Education courses. This position provides intensive meeting planning, scheduling, project leadership, superior customer service, and course delivery logistics. As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards. Additionally, USP’s People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments.

Requirements

Bachelor’s degree in business or related field or equivalent combination of relevant experience and education.
Minimum of three years of relevant experience.
Proficient in MS Word, Excel and PowerPoint.
Excellent communication skills: verbal, written, and interpersonal.
Exceptional organizational skills and strong attention to detail is required.
Must possess strong time management skills and the ability to think critically and problem-solve.
Must possess a proactive, results-oriented focus toward work and product deliverables.
Ability to handle multiple priorities in a fast-paced environment.
Ability to prioritize tasks in order of deadline and importance.
Ability to work globally with colleagues and customers from different cultures.

Nice To Haves

Knowledge of adult (science-based) educational programs and how health science organizations and associations develop, coordinate, and manage such programs is highly preferred.
Experience with the Cornerstone OnDemand LMS platform, or other LMS platforms, is highly preferred.
Experience with Adobe Premier Pro is highly preferred.
Experience in creating Articulate RISE content is preferred.
Knowledge of HTML coding is preferred.
Fluency in Spanish and ability to review and update translations is preferred.
Experience with Planview is preferred.
Experience with software programs to manage contracts and invoices is helpful.
Basic knowledge of the pharmaceutical, biotechnology, or healthcare industry preferred.

Responsibilities

Supports the Manager, USP Education Operations, with all administrative and logistical details related to the development and delivery of course programs, to include site, faculty, content developers, materials, purchase orders, contracts, and invoices.
Coordinates USP Education course development and other special projects and keeps the Manager and Sr. Director, USP Education apprised of progress.
Creates, tracks, and manages detailed project plans for multiple projects.
Tracks and manages instructor qualification process.
Communicates project status to internal customers and vendors/consultants on a regular basis.
Proactively identifies obstacles, brings them to project sponsors’ attention, and works to resolve them.
Routes materials through approvals as needed.
Writes purchase orders and contracts/statements of work, obtaining necessary USP signatures and providing copies of fully executed contracts to all parties, for outsourced work.
Maintains tracker of purchase order expenses, expenses against the purchase orders, and revenue from Learning Management System (LMS), as well as course evaluation data.
Maintains course catalog data in concert with ongoing content development activities.
Coordinates the logistical aspects related to external courses, such as registration, transportation, reservations, vendor management, meeting space specifications, A/V and materials shipment, lab materials, food and beverage requirements and accommodations for faculty.
Provides support for USP Education course registration for webinars, domestic face-to-face courses and courses in the European region as well as other international regions, as needed.
Moderates live online and classroom courses.
Edits recorded webinars and webcast videos for on-demand offerings.
Assists the Manager, USP Education Operations, on the production of course training materials (e.g., workbooks, flash drives or CDs, badges, sign-in sheets, certificates) and ensures high quality, consistency and timely production.
Assists customers with questions and issues and monitors the USP Education phone/voicemail and e-mail inbox.
Provides the final course evaluation summary reports to the instructor(s), content developers, Subject Matter Expert(s) (SMEs), and USP Education staff.
Manages the review of all evaluations with the USP Education team.
Tracks course requests for current courses and potential new courses and keeps the USP Education team abreast of updates.
Performs other duties and special projects as assigned.