Education and Employment Case Manager

Urban Peak•Denver, CO

14d

About The Position

The Education and Employment Case Manager supports Urban Peak’s one-to-one education programming and works with youth to address education and employment needs. Reporting to the Support Services Program Manager, the role develops education and employment case plans, collaborates with program case management and the Education & Employment Coordinator, and coordinates with community partners and other agencies. The position provides GED preparation and tutoring, high school re-enrollment and classroom support, post-secondary access assistance, job readiness programming, career exploration, mentoring, and job coaching. It also includes assigned shelter-floor and milieu shifts, floor programming, client documentation and data collection, and coordination with Urban Peak staff on youth service plans and goals. The role builds supportive relationships with youth and provides services guided by trauma-informed care, harm reduction, and positive youth development. It helps youth identify and pursue education and career goals, connects them with resources, supports classroom volunteers, and works collaboratively across Urban Peak programs and with external partners. Local travel and representation of Urban Peak at external meetings and events may be required. The position pays $24.50 per hour and is scheduled Monday 7:00 a.m.–3:00 p.m. and Tuesday through Friday 8:00 a.m.–4:00 p.m. Three holidays and three on-call shifts per year are required. The application deadline is November 30, 2026.

Requirements

A master’s degree in social work, psychology, child development, education, or counseling and at least two years of treatment-oriented or case-management experience; or a bachelor’s degree in behavioral science, human services, education, counseling, or a related field and three years of experience working with children or youth; or five years of full-time experience with homeless or runaway youth.
Ability to connect with and communicate effectively and in a culturally responsive manner with a diverse youth population.
Understanding of trauma-informed care and harm reduction principles, with the ability to apply these approaches.
Ability to manage multiple tasks and reprioritize based on agency and client needs in an environment that may include interpersonal conflict and chaos.
Ability to collect data accurately and promptly and maintain thorough client files; the position uses Salesforce.
Ability to function as part of an interdisciplinary team and collaborate with agencies, departments, and staff.
Commitment to equity, trauma-informed care, and positive youth development.
Computer proficiency and experience with Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
Ability to travel locally and represent the organization at external meetings and events.
Must be insurable as a driver on Urban Peak’s auto liability policy when conducting agency business or transporting youth in an Urban Peak or approved personal vehicle.
Ability to pass federal and state background checks, pre-employment TB screening, and pre-employment physical examination.
Proof of education: high school diploma or official transcripts.

Nice To Haves

Experience in teaching or counseling.
Lived experience reflective of the youth Urban Peak serves is encouraged.
Ability to use a second language in written and verbal communication, particularly languages common in the Denver Metro area.

Responsibilities

Support youth with GED preparation, secondary education, and post-secondary pursuits, including tutoring, assessment, preparation planning, homework support, and classroom activities.
Serve as a point of contact for Urban Peak youth enrolled in local high schools and attend education classroom hours and classroom functions.
Help youth access and submit post-secondary admission and financial aid documents, and support their entry into and success in post-secondary institutions.
Collaborate with the Education Coordinator and local post-secondary institutions, community partners, volunteers, and tutors to deliver education programming.
Collaborate with the coordinator on employment events, including employer meet-and-greets, job shadows, job tours, and job or learning fairs.
Create and manage soft-skills workshops and oversee training participants’ responsibilities, professional development, and skills gain or examination process.
Set and maintain training and job-search hours and check in with employed youth.
Recruit and engage youth in Urban Peak education and employment programming, and work with staff to promote the programming.
Help youth develop job-search skills, complete applications, build professional portfolios, explore careers, and meet prerequisites for employment goals.
Collaborate across Urban Peak programs and with agencies to support youth education and workforce goals.
Maintain education and employment partnerships; assist full-time and classroom volunteers; and collect, enter, and evaluate education-related data.
Keep the Education & Employment Coordinator informed of problems, concerns, needs, trends, and unusual circumstances in a timely manner.
Build relationships with youth, obtain education histories, conduct assessments, and coordinate with staff and service providers on education goals.
Follow up with youth and staff on education goals, track progress, revise plans, and provide support and accountability.
Provide guidance using trauma-informed care and positive youth development; help maintain client safety and a safe, positive environment during open assistance hours.
Work assigned shelter-floor and milieu shifts, coordinate floor programming, and support other Urban Peak programs to connect youth with education programming.
Attend required training, staff meetings, and client reviews, and be prepared to address client issues.
Travel locally and represent Urban Peak at external meetings and events as needed.
Perform other duties as assigned and needed.

Benefits

100% employer-paid medical and dental plans, with buy-up plans available.
Vision plan.
Flexible Spending Plan for health and dependent care.
Accident coverage and critical care and hospitalization ancillary plan.
Employer-paid basic life and AD&D insurance.
Employee voluntary life insurance.
Employer-paid short-term and long-term disability.
Colorado Paid Family and Medical Leave private plan, with employee and employer contributions split 50/50.
403(b) retirement plan with 2% agency match.
Employer-paid RTD Eco Pass.
10 paid holidays.
48 hours of paid sick time.
120 hours of vacation to start, accrued.
Robust Employee Assistance Program.
Second-language pay differential.
Training and mentorship support for lateral growth.