(Hybrid) Education Abroad Program Coordinator - Global Affairs

West Virginia University • West Virginia, WV

20h • Hybrid

About The Position

The Education Abroad Program Coordinator in West Virginia University's Department of Global Affairs advises students who want to incorporate international study into their academic plans. The coordinator evaluates students’ academic information, interests, social needs, and objectives to recommend suitable programs and help them develop achievable international academic plans. The role advises incoming and outgoing students participating in exchange programs, faculty-led programs, international internships, and research abroad.

Working closely with the Director of Education Abroad, International Admissions, WVU academic departments and support units, and international partners, the coordinator manages outgoing program recruitment, advising, and administration; supports students through the application process and while abroad; and helps process and advise incoming exchange students. The role also supports program information and data management, communicates policies and procedures, provides orientations and presentations, develops training materials, and coordinates intercultural programming and outreach.

Requirements

• Bachelor’s degree.
• At least two years of experience in higher education and student advising.
• Any equivalent combination of related education and experience will be considered.
• All qualifications must be met by the time of employment.
• Extensive cross-cultural experience and experience working with students with varying English-language abilities.
• Professional conduct and communication when serving students and working with academic departments, University offices, international partners, and service providers.
• Substantial, current knowledge of financial assistance rules relevant to advising students on travel costs and academic requirements.
• Ability to work effectively with people from a broad range of cultural backgrounds and perspectives.
• Strong organization and attention to detail to manage multiple ongoing relationships with international institutions.
• Strong analytical and problem-solving skills for advising domestic and international students on suitable academic programs.
• Ability to work under pressure in a fast-paced office while balancing competing priorities.
• Excellent intercultural communication skills and ability to advise and present to people of diverse nationalities and backgrounds.

Nice To Haves

• Master’s degree in a related field.
• International higher education experience.
• International student advising experience.
• Experience working with immigration and travel regulations.

Responsibilities

• Oversee recruitment, advising, and administration of outgoing international programs.
• Evaluate course offerings at international partner institutions, including academic equivalencies and alignment.
• Assess students’ academic information and social needs to recommend appropriate programs.
• Maintain communication with and support outgoing students throughout the application process and while they are abroad.
• Advise students on the academic implications of studying abroad and help them evaluate program options.
• Build and maintain relationships with international partners and coordinate with international colleagues to address student concerns.
• Maintain knowledge of scholarship, financial aid, and registration deadlines at WVU and partner institutions.
• Identify student information gaps and contribute to the development and maintenance of the program website and student-facing brochures.
• Coordinate data management practices with internal and external staff.
• Advise incoming international exchange students before their arrival on campus.
• Collaborate with International Admissions to process and assess incoming exchange applications, including evaluating English proficiency when needed.
• Monitor student registration and academic progress to support compliance with federal immigration requirements.
• Work with Mountaineer Hub to resolve payment, registration, and enrollment concerns.
• Prepare electronic communications related to U.S. immigration concerns and WVU policies.
• Explain Education Abroad policies and procedures to WVU advisors.
• Serve as a mediator and advocate for exchange students on campus and overseas.
• Present orientation programs for incoming and outgoing participants and stay current with domestic and international guidelines.
• Design and deliver information sessions for students and departments, including outreach engaging more than 3,000 people annually.
• Develop print and digital training and informational materials for students and faculty.
• Tailor presentations to the interests and concerns of different academic disciplines.
• Plan and deliver intercultural programming events in partnership with University offices and academic units.
• Prepare detailed reports after conferences or international site visits for Office of Global Affairs staff.

Benefits

• 37.5-hour work week.
• 13 paid holidays.
• 15 annual leave (vacation) days per year or more based on years of service.
• 18 sick days per year.
• Health insurance and other benefits.
• 401(a) retirement savings with a 6% employee contribution match.
• Wellness programs.
• Eligibility to continue health insurance in retirement and other retiree benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level