EdPlus Enrollment Coordinator

Arizona State University•Scottsdale, AZ

1d•Hybrid

About The Position

Are you passionate about changing lives through higher education? Do you excel at empowering students to achieve their goals as an empathetic communicator and problem solver? Then check out the EdPlus Enrollment Coordinator opportunity below! ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU. Want to know more about working at EdPlus? Click here! We’re seeking a driven, people-oriented EdPlus Enrollment Coordinator to support both graduate and undergraduate potential students to enroll in online learning through the EdPlus Enrollment Center. Every day you’ll make a difference in the lives of others by serving as a critical point of contact for potential students to answer questions and support retention efforts.

Requirements

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Demonstrated knowledge of the challenges faced by current and prospective students entering higher education (first generation, returning adults, financially constrained).
Demonstrated skill in a customer-first mentality and a principle-thinking approach to innovate in delivering a world-class customer service experience.
Demonstrated knowledge of Salesforce.
Demonstrated skill in organization and time management to balance multiple competing needs and requests in a fast-paced environment.
Demonstrated ability to establish and maintain effective working relationships.
Demonstrated superior skill in both verbal and written communication.
Applicant must be eligible to work in the United States; ASU EdPlus will not be a sponsor for this position.

Responsibilities

Serve as a critical point of contact for students using a variety of communication methods, including phone calls, chats, emails, or texts to answer questions and support retention efforts.
Coordinate with other departments for additional relationship building, coaching, and enrollment support.
Foster a culture of engagement with prospective students by providing swift responses to questions, maintaining professional written and verbal communication, and providing support throughout enrollment.
Work collaboratively with students to help them complete specific tasks and prepare for university life.
Use resources and critical thinking skills to provide the best information and direction for students, and to troubleshoot issues when necessary.
Continuously innovate and identify process improvements to better the students’ experiences every day.
Maintain a positive, “How can I help?” attitude.
Cultivate relationships with the ASU community to ensure that recruitment program goals and objectives are accomplished.
Assume or coordinate other duties or projects as assigned or directed.