Enrollment Coordinator

Auxiant•Cedar Rapids, IA

1d•Onsite

About The Position

Auxiant’s Mission Statement and Core Values: Mission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results. Core Values: Independent Solutions. REAL Results - Respect, Empowerment, Agility, Leadership. Job Summary: To serve as a point of contact and resources for our plan sponsors, providers and internal customers.

Requirements

Excellent written and oral communication skills required
Ability to make verbal presentations
Ability to perform in a high pace working environment
Ability to multi-tasks multiple processes
Knowledge of and proven proficiency in the use of Microsoft Office applications including extensive knowledge of Word, Outlook and Excel required
Ability to learn and effectively use insurance enrollment software
Excellent organizational skills and the ability to pay attention to detail required
Excellent problem solving and analytical abilities required
High school graduation or equivalent required

Nice To Haves

1-3 years’ experience in insurance services, business administration or related field preferred
Experience in health plan enrollment or an insurance or HMO related environment highly desirable
Previous customer service experience preferred

Responsibilities

Application processing all Enrollments/changes/terminations for current clients
Understanding 3rd Parties Enrollment Files & Connect when making enrollment entries per processes
Answer phone calls from employees, Client contacts and providers.
Understanding of the questions and concerns from callers and responding timely and accurately.
Creating ID Cards via requests from members, clients.
Auditing ID cards to ensure accuracy
Create Certificate of Creditable Coverages when appropriate
Processing Coordination of Benefits (COB) and updating QicLink appropriately how claims are to be processed (Primary or Secondary)
Managing Weekly Inventory to ensure the processing of assigned inventory is completed timely, efficiently and accurately.
Other duties as assigned