(Seasonal Sales Associate, Part-Time) Editor, Atlanta

Glossier•Atlanta, GA

6d•Onsite

About The Position

As an Editor at Glossier, you help deliver the customer experience through the brand’s products, presentation, packaging, and care. You create exceptional customer experiences and collaborate with the store team to make every touchpoint cohesive, whether customers are shopping in store, picking up online orders, or processing returns and exchanges. Editors help foster an optimistic, inclusive, and joyful store culture and serve as brand ambassadors and product storytellers. Editors are trained across all aspects of store operations, including customer-facing and back-of-house work, and provide coverage in both environments. With leadership guidance and support as needed, they develop a holistic understanding of the customer journey and assist customers with a range of inquiries. The position includes product education and demonstrations, customer service and clienteling, support for store events and visual projects, inventory replenishment and order fulfillment, shipment inspection, and maintaining safe, organized store spaces. Editors also support teammates, communicate customer and operational feedback to leadership, follow presentation and confidentiality standards, and contribute to business objectives while maintaining a hospitality mindset.

Requirements

Passion for creating memorable experiences through meaningful personal interactions.
Collaborative approach and ability to thrive in group settings.
Positive attitude, willingness to learn and grow, and motivation to perform in a fast-paced environment.
Adaptability and strong multitasking ability.
Commitment to inclusion and belonging for all members of the community.
Ability to demonstrate empathy and understanding while driving action.
Operational mindset and understanding of retail logistics.
Willingness to take initiative and help wherever needed.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Ability to drive sales while maintaining a hospitality mindset.

Nice To Haves

Prior experience with POS or inventory management systems.
Two or more years of experience in a fast-paced retail or hospitality environment.

Responsibilities

Embody Glossier’s core values and model its customer experience principles and Selling Ceremony.
Build product expertise, including product benefits, application, formulas, recommendations, and care.
Lead inclusive product demonstrations, applications, recommendations, and routine-building conversations with customers.
Support in-store events, master classes, promotional activations, and other initiatives.
Develop customer relationships through thoughtful clienteling before and after store visits.
Follow customer service expectations and support the development of new and existing team members.
Monitor customer feedback and share relevant information with store leadership and stakeholders.
Represent the Glossier brand and share enthusiasm for product launches, activations, and special events.
Promote a safe work environment and report safety concerns to management.
Communicate feedback about inventory logistics, packaging, and customers’ physical experience with products.
Support product demonstrations and serve as a resource for new hires, cross-training teammates, and product launches.
Collaborate with store leadership and team members on special projects and assignments.
Maintain inventory, facilities, equipment, and technology with attention to organization and safety.
Follow safety standards and applicable federal and state guidelines.
Restock and replenish inventory using inventory systems, reporting, and store logistics.
Fulfill customer orders accurately and efficiently.
Receive, manage, and inspect shipments and report discrepancies.
Participate in visual projects such as display activations, floor moves, product launches, and brand events.
Follow uniform and presentation guidelines.
Learn and follow front- and back-of-house operational procedures and support newly hired team members.
Maintain confidentiality, especially when handling customer information and sensitive company information.
Multitask across customer requests while maintaining service standards.