(Seasonal Sales Associate, Part-Time) Editor, Atlanta

Glossier•Atlanta, GA

5d•Onsite

About The Position

The Editor is a seasonal, part-time member of Glossier’s store team who helps deliver a cohesive and memorable customer experience through product knowledge, presentation, packaging, and care. Editors engage customers in store, assist with online order pickup and returns or exchanges, and work collaboratively across the team to support customers throughout their journey. The role is trained across both customer-facing and back-of-house store operations, with leadership guidance and support as needed. Editors represent Glossier’s values and brand, build customer relationships, support sales objectives, participate in store events and visual projects, and contribute to a joyful, inclusive team culture. They also support inventory, shipment handling, store upkeep, safety, and operational procedures while maintaining confidentiality and presentation standards.

Requirements

Ability to work a flexible schedule, including evenings, weekends, and holidays.
Ability to multitask and adapt in a fast-paced environment.
Ability to demonstrate empathy and understanding while driving action.
Commitment to inclusion and belonging for all members of the community.

Nice To Haves

Prior experience with point-of-sale or inventory management systems.
Two or more years of experience in a fast-paced retail or hospitality environment.
Demonstrated ability to drive sales while maintaining a hospitality mindset.
Passion for creating memorable experiences through personal interactions.
Collaborative nature and ability to thrive in group settings.
Positive attitude, willingness to learn and grow, and motivation to perform in a fast-paced environment.
Operational understanding of retail logistics and their role in a seamless customer experience.
Willingness to step in and help when needed.

Responsibilities

Embody Glossier’s core values and model its customer experience principles and Selling Ceremony.
Build expertise in the product portfolio, including product basics, benefits, application, formulas, recommendations, and care.
Lead inclusive and interactive product demonstrations, applications, recommendations, and routine building.
Engage customers with a hospitality mindset during in-store events and activations.
Develop selling behaviors to help meet and exceed business objectives and key performance indicators.
Build relationships with new and repeat customers through thoughtful clienteling before and after store visits.
Meet customer service expectations and serve as an advisor and resource to existing and new team members.
Monitor customer feedback and share relevant information with store leadership and stakeholders.
Represent the Glossier brand and share enthusiasm for product launches, activations, and special events.
Promote a safe work environment and promptly report safety concerns to management.
Communicate feedback about inventory logistics, packaging, and customers’ physical experience with products.
Support product demonstrations, particularly for new hires, cross-training team members, and new product launches.
Collaborate with store leadership and team members on special projects and assignments.
Maintain inventory, store facilities, equipment, and technology, with attention to upkeep, organization, and safety.
Follow store safety standards and applicable federal and state guidelines.
Restock and replenish inventory using inventory systems, reporting, and store logistics processes.
Fulfill customer orders accurately and efficiently.
Receive, manage, and inspect shipments, and report discrepancies.
Participate in visual projects such as display activations, floor moves, product launches, and brand events.
Follow uniform and presentation guidelines.
Learn and support front- and back-of-house operational procedures, including assisting newly hired team members.
Maintain confidentiality, particularly when handling customer information and sensitive company information.
Manage multiple customer requests while maintaining service standards.