EDI Specialist

Kettle Cuisine•Lynn, MA

14h

About The Position

Kettle Cuisine is seeking a motivated, detail-oriented EDI Support Specialist for a junior support role on its IT team. Working alongside the EDI Specialist, this person will help operate, monitor, and improve the company’s Electronic Data Interchange environment, including the SPS Commerce platform, ROSS ERP integrations, and trading partner connections. The role also includes participating in the development and deployment of AI-assisted tools and automations to streamline EDI workflows, exception resolution, and data processing. The position is part of a small, collaborative IT team, with daily interaction with Customer Service, Shipping, and Finance. The employee will be mentored by the EDI Specialist and work closely with the Director of Information Technology as the company invests in AI-assisted workflows.

Requirements

Associate's or Bachelor's degree in Information Technology, Business, Computer Science, or a related field, or an equivalent combination of education and relevant experience.
0–2 years of experience in IT support, data analysis, EDI, or a related field.
Basic understanding of EDI data formats, including X12 segments, XML, CSV, and flat files.
Familiarity with FTP/SFTP file transfer concepts.
Comfort working in or learning ERP environments.
Strong analytical and problem-solving skills, including the ability to read raw EDI data files to identify errors.
Genuine curiosity about AI and automation, with willingness to learn and experiment with new tools.
Excellent written and verbal communication skills for cross-departmental coordination.
High attention to detail and organizational discipline.

Nice To Haves

Exposure to EDI standards (X12, ANSI) and common document types (850, 855, 810, 940, 944).
Hands-on experience with AI tools, prompt engineering, Python scripting, or workflow automation.
ROSS experience.

Responsibilities

Monitor daily EDI transaction queues (850, 855, 940, 944, 810) and resolve processing exceptions in ROSS ERP under the guidance of the EDI Specialist.
Assist in configuring and maintaining EDI connections and document types within SPS Commerce.
Support the EDICOPY.BAT and AutoFTP file synchronization processes between production servers, and promptly escalate persistent failures.
Perform testing and validation for new trading partner onboarding and document type additions.
Respond to internal inquiries from Customer Service, Shipping, and Finance about EDI order discrepancies, routing issues, and document exceptions.
Maintain documentation for EDI procedures, configurations, error codes, and troubleshooting steps in the IT Knowledge Base.
Communicate with trading partners and third-party vendors to coordinate testing, issue resolution, and onboarding tasks.
Track open items and follow up with external EDI teams on pending setups or corrections.
Assist in building and maintaining AI-assisted tools to automate repetitive EDI tasks, including exception triage, error categorization, and order discrepancy detection.
Collaborate with the EDI Specialist and IT Director to identify high-value automation opportunities within the ROSS EDI workflow.
Develop and refine AI prompt workflows and scripts using Python or Power Automate to reduce manual intervention in daily EDI processing.
Support testing and iteration of AI-generated automations before production deployment.
Document AI tool configurations, training inputs, and usage guides for team adoption.