EDI Specialist

KETTLE CUISINE LLC•Lynn, MA

1d•$24 - $30•Onsite

About The Position

Kettle Cuisine is seeking a motivated, detail-oriented EDI Support Specialist for a junior support role on its IT team. Working alongside the EDI Specialist, the employee will help operate, monitor, and improve the Electronic Data Interchange environment, including SPS Commerce, ROSS ERP integrations, and trading partner connections. The role also includes helping develop and deploy AI-assisted tools and automations for EDI workflows, error resolution, and data processing. The position is based at the Lynn Plant in Lynn, Massachusetts, and is full-time, with a day shift. It is part of a small, collaborative IT team, with daily interaction with Customer Service, Shipping, and Finance. The employee will be mentored by the EDI Specialist and work closely with the Director of Information Technology. The company is investing in AI-assisted workflows and expects the role to grow alongside those capabilities.

Requirements

Associate's or Bachelor's degree in Information Technology, Business, Computer Science, or a related field, or an equivalent combination of education and relevant experience.
0–2 years of experience in IT support, data analysis, EDI, or a related field.
Basic understanding of EDI data formats, including X12 segments, XML, CSV, and flat files.
Familiarity with FTP/SFTP file transfer concepts.
Comfort working in or learning ERP environments.
Strong analytical and problem-solving skills, including the ability to read raw EDI data files to identify errors.
Genuine curiosity about AI and automation, with eagerness to learn and experiment with new tools.
Excellent written and verbal communication skills for cross-departmental coordination.
High attention to detail and organizational discipline.

Nice To Haves

Exposure to EDI standards such as X12 and ANSI and common document types such as 850, 855, 810, 940, and 944.
Hands-on experience with AI tools, prompt engineering, Python scripting, or workflow automation.
Experience with ROSS ERP.

Responsibilities

Monitor daily EDI transaction queues (850, 855, 940, 944, 810) and resolve processing exceptions in ROSS ERP under the guidance of the EDI Specialist.
Assist in configuring and maintaining EDI connections and document types within SPS Commerce.
Support EDICOPY.BAT and AutoFTP file synchronization processes between production servers, and promptly escalate persistent failures.
Perform testing and validation for new trading partner onboarding and document type additions.
Respond to internal inquiries from Customer Service, Shipping, and Finance about EDI order discrepancies, routing issues, and document exceptions.
Maintain and update IT Knowledge Base documentation for EDI procedures, configurations, error codes, and troubleshooting steps.
Communicate with trading partners and third-party vendors to coordinate testing, issue resolution, and onboarding tasks.
Track open items and follow up with external EDI teams on pending setups or corrections.
Help build and maintain AI-assisted tools to automate repetitive EDI tasks, including exception triage, error categorization, and order discrepancy detection.
Collaborate with the EDI Specialist and IT Director to identify high-value automation opportunities within the ROSS EDI workflow.
Develop and refine AI prompt workflows and scripts using Python or Power Automate to reduce manual intervention in daily EDI processing.
Support testing and iteration of AI-generated automations before production deployment.
Document AI tool configurations, training inputs, and usage guides for team adoption.