ED Coordinator

DCH Health Care Authority•Tuscaloosa, AL

1d•Onsite

About The Position

The Emergency Department Coordinator is responsible for assisting in the support of operational and administrative functions to meet departmental needs and goals at Regional Medical Center and Northport Medical Center. Implements and coordinates strategic initiatives of the department.

Requirements

Minimum two years experience customer service.
Excellent interpersonal and verbal communication skills.
Excellent problem solving skills.
Must be able to communicate (orally and in writing) effectively with patients, doctors and other departments in the hospital.
Must be able to interpret third party, private insurance coverage and hospital rates to patients.
Must be able to read, write legibly, speak, and comprehend English.
Knowledge of health care reimbursement and use of effective point of service collections required.
Knowledge of medical terminology required.
Must be able to interpret third party, private insurance coverages and hospital rates to patients.
Must be able to read, write legibly, speak, and comprehend English.
Hearing and vision must be normal or corrected to within normal range.
Physical presence onsite is essential.

Nice To Haves

Healthcare insurance knowledge preferred.

Responsibilities

Provides exceptional customer service to patients which establish a positive first impression of DCH Health System.
Assist with interviewing, selecting, and hiring of new employees.
Ensures orientation and training for employees.
Develops and establishes work procedures, performance standards, and department policies from oversight by the manager.
Coordinates directly with clinical Directors and all nurse managers to ensure proper departmental coordination and segregation of duties.
Assist patients with out of pocket estimates for patient encounter.
Fill vacancies or shits as needed to meet patient demand.
Trains and facilitates pre-authorization of insurance payers for those requiring precertification.
Ensures proper staffing levels for departmental operations are maintained in accordance with productivity metrics.
Ensures patient financial and personal demographic information is recorded in an accurate and timely manner.
Ensures appropriate signatures, copies of insurance coverage are obtained and creates action plans if needed.
Verifies and documents insurance benefits and coverage.
Communicates this information and financial responsibility to the Patient/Guarantor.
Responsible for the availability of supplies and for supply replacement.
Conducts monthly audits on a sampling of all staff’s Registrations to ensure accuracy.
Correct unbilled accounts pending Registration information.
Uses effective service recovery skills to solve problems or service breakdowns when they occur.
Conducts staff meetings to ensure effective communications are maintained.
Assist manager with providing KPI metrics and initiatives to meet strategic goals.
Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
Performs compliance requirements as outlined in the Employee Handbook.
Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.
Requires use of electronic mail, time and attendance software, learning management software and intranet.
Must adhere to all DCH Health System policies and procedures.
All other duties as assigned.