ED Diagnostic Follow Up Coordinator

Concord Hospital Health System•Concord, NH

10d•Onsite

About The Position

The Emergency Department Diagnostics Follow up Coordinator (DFC) RN is responsible for coordinating direct patient follow-up, or follow-up through providers, related to aberrant diagnostic results on tests generated during Emergency Department or Walk-In-Urgent-Care Visits. The Diagnostic Follow up Coordinator collaborates closely with a designated CHEMA physician and the Nursing Director with ongoing development, implementation, and evaluation of the diagnostic follow-up program. They also manage and facilitate communication with patients and doctors in the community to offer early interventions that promote patient safety, physician and patient satisfaction, and decrease the possibility of liability associated with omissions.

Requirements

Graduate from an accredited Associates degree program, BSN preferred.
Registered Nurse with current license to practice in NH
Minimum of three years Emergency Department experience necessary to address a wide variety of patient concerns.
Knowledge and skills pertaining to patient education and adult learners.
Must have a reassuring phone demeanor and exceptional customer service skills, including service recovery.
Microsoft Word and Excel skills required.

Responsibilities

Conducts review of medical records for patients who leave the Emergency Department with pending final test results.
Acts as a liaison between the patient, Emergency Department, Diagnostic Services and follow-up providers.
Teaches the patient and/or significant other(s) about the diagnostic result when indicated, or makes appropriate provider referral.
Assists patients to manage their care after discharge.
Bases nursing actions by applying principles of purposeful, organized thinking to make clinical judgment/decisions.
Documents follow-up provided and when appropriate, population-specific patient's progress toward attainment of desired outcomes.
Leads the health care team.
Provides Direct Patient Care.
Provides Customer Service.
Demonstrates the ability to accept various scenarios from other departments and research same to provide completion of task at hand.