ECW Trainer

Sacred Circle•Salt Lake City, UT

5d•Onsite

About The Position

As a health division of the Confederated Tribes of the Goshute Reservation, Sacred Circle Healthcare preserves the Goshute heritage of protecting and caring for family and extends the tradition to all marginalized and underserved populations in our area. They refuse to let access, ethnicity, or socioeconomic status restrict someone from receiving complete healthcare. Sacred Circle Healthcare is seeking an ECW Trainer in Salt Lake City, Utah. The ECW Training & Support Specialist delivers comprehensive ECW training through instructor-led, virtual, and on-the-job methods while creating and updating all related training materials. The role provides hands-on support, workshops, refresher sessions, and peer-learning opportunities, and assists with key ECW system functions such as access management, patient portal support, call routing setup, ticket reconciliation, and reporting.

Requirements

Associate degree in education, healthcare, information technology, or a related field or any combination of education and experience totaling 3 years.
One or more (1+) years of experience in a training role.
At least one (1) year of hands-on experience using eClinicalWorks (ECW) or equivalent electronic medical records system.
One or more (1+) years of experience in healthcare or data analytics setting, with advanced system settings and configuration in a medical office environment.
Proficiency with electronic medical record (EMR) systems, computer applications, point-of-sale systems, and basic technical troubleshooting.
Efficient knowledge of office equipment and technology including computers, telephones, fax machines, copiers, and related systems.
Strong ability to organize, prioritize, and manage multiple tasks simultaneously with minimal supervision.
Ability to comprehend, interpret, and follow written and verbal instructions, guidelines, and procedures.
Strong communication, interpersonal, and presentation skills with the ability to communicate clearly and effectively across diverse audiences.
Demonstrated skill in developing and maintaining effective working relationships with patients, medical staff, and the public.
Ability to create clear, user-friendly training materials such as guides, slides, tutorials, and job aids.
Comfortable using virtual meeting platforms, eLearning tools, and other digital training technologies.
Understanding of clinical and administrative workflows within a healthcare setting, with the ability to adapt training to various learning styles and skill levels.
Strong organizational, time management, and follow-through skills, with the ability to gather feedback, identify training needs, and adjust content accordingly.
Ability to react calmly, professionally, and effectively in emergency or high-pressure situations.
Ability to maintain confidentiality and handle sensitive patient and employee information in accordance with HIPAA and organizational standards.
Ability to travel between clinic sites as needed.
Commitment to upholding and modeling the organization’s Mission, Vision, and Values.

Nice To Haves

Experience as a classroom trainer, peer-to-peer experience
Experience working in a call center environment and with centralized scheduling operations.
Experience working with the Native American community.

Responsibilities

Implements the ECW training program for all new employees, selecting appropriate instructional methods such as instructor-led training (ILT), one-on-one coaching, small group facilitation, classroom instruction, and virtual instructor-led training (VILT).
Leads the delivery of training through webinars, eLearning modules, and recorded video tutorials, ensuring alignment with organizational standards and learning objectives and provides trainer/trainee feedback to creators.
Maintains comprehensive training curricula, lesson plans, and supplemental materials—including how-to guides, quick reference sheets, FAQs, infographics, and troubleshooting resources—to support system-wide learning consistency.
Provides expert-level guidance and consultation through side-by-side support, live demonstrations, and simulation-based training to drive workflow optimization and system adoption.
Plans, organizes, and facilitates workshops, refresher courses, office hours, and AMA-style (Ask-Me-Anything) sessions to reinforce competencies and address emerging training needs.
Champions collaborative learning initiatives by designing and supporting peer-learning structures such as group projects, mentorships, and peer-to-peer training programs.
Implements and evaluates mobile learning and microlearning strategies (e.g., app-based or bite-sized modules) to support flexible, on-the-job skill development.
Integrates advanced interactive learning tools such as quizzes, gamification, and scenario-based practice to ensure high engagement and measurable learning outcomes.
Advises on ECW system access and functionality, including role privileging, access audits, account management, security assignments, and user support in collaboration with IT and compliance teams.
Provides technical support for patient portal tickets and other patient facing troubleshooting assistance.
Advises on call routing rules and phone system configurations, coordinating with operational teams and centralized scheduling stakeholders as needed.
Supports EMR operational integrity by collaborating with the EMR team on ticket reconciliation, workflow validation, and reporting functions as a designated backup.
Continuously evaluates and updates training content, curricula, and methodologies based on system enhancements, organizational priorities, and user feedback.
Maintains comprehensive knowledge of EMR-related workflows by proactively shadowing and partnering with clinical and administrative teams to ensure training reflects real-world operational needs.
Models and promotes the organization’s Mission, Vision, and Values in all training and support activities.
Performs related duties as assigned to support organizational and departmental goals.