Trainer

ASM Research•San Antonio, TX

8h•Hybrid

About The Position

The Trainer conducts basic or routine in-person and online training for program applications and/or creates/updates basic/routine training materials. These duties and responsibilities may vary based on customer and user needs. The role involves working on routine/basic training course development projects, including scoping required resources and timelines to meet project deadlines with quality results. The Trainer is responsible for clearly communicating technical and non-technical information to beginner users, application owners, and other employees.

Requirements

Bachelor’s degree in Education, Instructional Design, Instructional Technology, or equivalent relevant work experience.
2-5 years of experience developing and delivering training courses to a variety of audiences.
Strong written and verbal communication, with a solid knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
Proficiency in MS Office Suite (Word, PowerPoint, Excel) to support instructional design.
Knowledge of e-Learning development software such as Adobe Connect, Articulate, HTML, Flash, Camtasia, Captivate, Adobe Presenter, or other authoring tools, web conferencing software, etc.
Ability to effectively communicate with clients and Subject Matter Experts.
Experience with instructional design methodologies, adult learning principles, human behavior and performance, methods for curriculum and training design, and the measurement of training effectiveness.
Highly effective time and project management skills with the ability to organize, prioritize, coordinate, and implement multiple projects.
Experience evaluating and creating assessments and course materials in various delivery formats.
Familiar with 508 accessibility requirements.
Able to assume responsibility and work autonomously or with a team.
Exhibits professional courtesy at all times, and must be able to interact with other individuals of different levels of expertise.

Responsibilities

Designs, creates and delivers basic level training in accordance with programs/projects use of the ADDIE (Analyst, Designer, Developer, Implementer, or Evaluator) system of training.
Partners with managers and subject-matter experts (SME) to guide and direct support for the development of training plans, identify learning objectives for courses, and to identify and/or obtain sources of information for development of course material.
Gathers information from application functional analysts, application owners, and/or subject matter experts to update lesson plans, practical exercises, learning objectives, handouts, and other materials.
Establishes and maintains the connectivity of interactive online training via Microsoft Lync or similar technologies. Trouble shoots simple network issues with the assistance of onsite and ASM network engineers.
Updates and maintains existing instructional materials such as lesson plans/curriculum, SOPs, learning objectives, user and instructor guides, handouts, practical exercises, and other necessary materials that are effective in assisting customer personnel and contractors attain the skills they require.
Facilitates training on more routine/basic IT applications and customer processes in team or independent settings.
Is prepared to deliver training outside of the normal working hours to meet customer scheduling needs.
Actively participates in peer review sessions and offers constructive comment with the intent of improving the team's products and services.
Supports team ideas and initiatives that contribute to the success of the customer program/project.
Participates in the identification, execution, and evaluation of basic/routine projects to advance the appropriate uses of technology-enhanced learning, including simulation, augmented reality, online modalities, active learning, app-based learning, etc.