Trainer

Medavie • Montreal, QC

10d • Hybrid

About The Position

As a national health solutions partner, Medavie puts people first. The company has a team of 8,000+ professionals creating industry-leading solutions in insurance, primary care, and emergency medical services, impacting millions of lives in Canada each year. Medavie's mission is to improve the wellbeing of Canadians. The company fosters an award-winning culture that celebrates individuality, values diverse perspectives, and offers opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Employees are encouraged to be their best selves, feel they belong, and achieve their full potential. The Trainer is primarily responsible for delivering training (virtual and in-person) to new and existing operational employees. They support the design, development, and organization of various training materials and programs, conduct training needs assessments, monitor learner progress, and share results with leaders to ensure training effectiveness. The role involves fostering an engaging, interactive, and creative learning environment using blended methodologies like virtual instructor-led training, self-directed e-learning, interactive case studies, knowledge-based assessments, simulations, and hands-on production activities. Medavie is a national health solutions partner and innovative leader in healthcare delivery, benefits management, health management, and primary care, backed by 8,500+ professionals. As a not-for-profit organization, Medavie is one of Canada’s Top 100 Employers, certified by Imagine Canada for philanthropy and community engagement, and Rainbow Registered as an organization that champions diversity, equity, and inclusion.

Requirements

• Diploma or degree in Education, HR, Adult Learning, or related field
• Minimum 2 years of relevant training and facilitation experience through classroom, online, virtual and web-based methodologies
• Knowledge of and practical application of adult learning principles and instructional delivery principles
• Easily gains trust and support of peers, encourages collaboration, remains composed, and is receptive to feedback
• Excellent time management skills; effectively establishes priorities and adapts to change
• Strong presentation and facilitation skills with the ability to clearly explain concepts and provide direction
• Life-long learner with interest in Medavie Claims and Administration systems, products, processes, and learning industry best practices
• Bilingualism (French and English)

Responsibilities

• Deliver End-User Training (in-person, virtual or hybrid) for Operations teams through various learning instructional methods (eLearning, instructor-led, collaborative, blended), primarily via virtual platforms and in person, as required by business needs.
• Apply adult-learning principles to support learner engagement, retention, and skill development.
• Provide ongoing support to learners during and after training to reinforce desired learning outcomes.
• Offer individualized coaching and guidance throughout and following training sessions.
• Provide constructive and timely feedback to support performance expectations.
• Ensure participant engagement and foster a respectful, inclusive, and effective learning environment.
• Validate course design, including content relevance, flow, and instructional style.
• Test and review new learning modules (e-learning, assessments, exercises) and provide feedback.
• Support the Training Modernization project by contributing to timeline negotiations, project goals, and ensuring deadlines and service standards are met.
• Facilitate quizzes, practical assessments, and knowledge checks to evaluate learning effectiveness.
• Monitor and document learner performance, progress, achievements, and development needs.
• Communicate training outcomes, attendance, and required follow-up actions to leadership.
• Coordinate and evaluate LMS-based knowledge assessments and adapt training strategies as needed.
• Assess hands-on competencies through direct observation and review of recorded sessions.
• Generate, analyze, and share key LMS reports on a consistent basis.
• Review post-training surveys, performance trends, and KPIs to recommend curriculum enhancements.
• Conduct training needs analysis by collaborating with staff and leadership.
• Provide leaders with scheduled learner progress reports, including results, observed behaviors, and recommendations.
• Ensure learner system access profiles are complete and active prior to onboarding.

Benefits

• A stimulating and friendly work environment rooted in Medavie’s core values: (Caring, Accountable, Responsive, Innovative, and Community‑minded)
• Opportunities for all employees to take initiative, make suggestions, and think outside the box
• A diverse team of colleagues with experience in various fields
• A health and dental care plan that is 100% employer‑paid from the first day
• A performance bonus program
• A culture that strongly supports employee learning and professional development
• Work–life balance that includes flexible schedules and the possibility of working from home
• An environment focused on employee well‑being, with health assessment tools and funding for sports and wellness‑related activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level