eCW Application Training Analyst

Piedmont HealthCare PA•Statesville, NC

About The Position

The eCW Application Training Analyst is a member of the EMR/Applications team and is responsible for developing, delivering, and maintaining comprehensive training programs for eClinicalWorks (eCW) and other clinical applications. The role supports new hires and existing staff, system implementations, and application-related training, content development, and configuration needs. It serves as the first level of training support for EMR and other clinical applications and maintains training curricula, educational materials, instructional videos, and other learning resources to support staff competency and standardized workflows. The Analyst provides end-user training and on-site support for clinical applications and may recommend operational improvements related to their use to support organizational goals and quality measures. The role may work with IT and Operations leadership to implement processes and communicate operational changes to affected departments. It combines hands-on eClinicalWorks experience with instructional, communication, and organizational skills, translating technical concepts into practical guidance and assessing and improving training programs. The position reports to the IT Director or another manager as assigned and has no supervisory responsibilities. It conducts classroom and virtual training, supports go-lives and rollouts, develops role-specific onboarding and training resources, assesses learner competency, assists with eCW configuration and support, participates in upgrade testing, and collaborates with end users, analysts, and clinical and operational leaders. The position may require travel between PHC locations and flexibility in work hours for go-lives, upgrades, implementations, and training needs.

Requirements

High school diploma or GED.
Hands-on eClinicalWorks experience.
Proven training or instructional experience and ability to speak publicly and engage diverse audiences.
Experience developing training materials, e-learning, or video content.
Working knowledge of clinical and billing workflows in an ambulatory or healthcare setting.
Familiarity with Microsoft suite and e-learning tools such as SnagIt or similar tools.
Ability to prepare written and graphic reports and provide oral presentations.
Ability to work effectively in a team environment.
Proficiency and experience with data processing and computer applications.
Knowledge of clinical and non-clinical workflows in a medical practice.
Familiarity with medical terminology and coding.
Fundamental knowledge of healthcare organization, operations, and processes.
Basic knowledge of system application implementation, enhancement, development, and support methods and practices.
Ability to communicate effectively, present information to groups, and provide hands-on technical assistance.
Ability to manage multiple assignments, meet deadlines, and adapt to changing priorities.
Ability to maintain composure and professionalism when working with frustrated end users or competing departmental needs.
Ability to stand and sit for extended periods, and to bend, stoop, and twist as needed.
Ability to operate computers, audiovisual equipment, and other training technologies.

Nice To Haves

Associate’s degree preferred.
In exchange for an associate’s degree, 1–2 years of medical office experience.
Patient, approachable, and empathetic; meets learners where they are.
Adaptable teaching style for different audiences and learning levels.
Strong communicator who can translate technical concepts into plain language.
Confident and energetic presenter, in person or virtually.
Detail-oriented and organized in managing curricula, schedules, and documentation.
Feedback-driven approach to improving training using evaluations and assessments.

Responsibilities

Conduct eCW training for new hires and existing staff covering provider, clinical, and revenue cycle workflows.
Deliver classroom-style and virtual training using adult learning principles.
Provide at-the-elbow support during go-lives, system upgrades, and new module rollouts.
Develop and maintain role-specific new-hire onboarding curricula.
Conduct refresher and optimization training when workflows or system versions change.
Facilitate train-the-trainer sessions for super users and department champions.
Assess learner competency using skills checklists, assessments, and post-training evaluations.
Create and maintain quick reference guides, tip sheets, workflows, FAQs, and e-learning content.
Develop and edit screen recordings, walkthroughs, tutorials, and other training videos.
Organize, version-control, and maintain accessible training assets on SharePoint.
Assist with eCW configuration and build as needed.
Work with the eCW analyst team to translate system changes into updated training content.
Liaise between end users and the IT/eCW team to gather feedback and identify training needs.
Participate in upgrade testing and validation to understand new functionality before release to end users.
Troubleshoot basic user issues and escalate complex problems appropriately.
Support new module implementations.
Present to audiences of varying sizes, including providers, executives, and staff.
Communicate system changes and updates through newsletters, huddles, or meetings.
Build working relationships with clinical and operational leadership.
May recommend improvements to end-user operations involving clinical applications and work with IT and Operations leadership to implement processes and communicate changes.
Travel between PHC locations as needed to conduct training and provide implementation support.