ECS III Headsets & Handcuffs

ADAMS COUNTY COMMUNICATIONS CENTER AUTHORITY•Commerce City, CO

1d•$35 - $37•Onsite

About The Position

The ECS III (Dispatcher) is a professional position performing specialized emergency communications work. The dispatcher mitigates incoming emergency and non-emergency calls using an IP-based telephone system, gathers information to prioritize calls, and enters calls into the Computer Aided Dispatch (CAD) system for response. The position also searches warrants, vehicle registrations, and driver information when appropriately requested, and handles highly sensitive and confidential information. The position operates in a 24-hour, seven-day-a-week communications environment. Assigned shifts vary and may include nights, weekends, and holidays; shift assignments are based on a bidding process. The role is hourly, non-exempt, and scheduled for a 40-hour workweek, with shifts that may exceed 10 hours but may not exceed 12 hours. On-call status and mandatory overtime may be required.

Requirements

High school diploma or GED equivalent.
Six months of experience as an ECS I.
Type accurately at 40 words per minute with no more than a 10% error rate.
Possess or be able to obtain a valid unrestricted Colorado driver’s license or Colorado identification card.
Possess or obtain CPR certification and Emergency Medical Dispatcher (EMD) certification through Total Response.
Demonstrate knowledge of computer terminal procedures for CCIC and NCIC, basic software applications, and basic computer hardware components.
Demonstrate knowledge of police and fire department organization, operations, and personnel; city and county government; and the Office of Emergency Management during disasters and high-profile events.
Maintain geographic knowledge of law enforcement and fire agencies, businesses, and jurisdictional changes in each jurisdiction.
Be proficient with personal computers and Windows-based applications and able to use a headset for telephone and radio communications in a busy environment.
Communicate clearly and effectively under pressure, including verbally, in writing, and over radio systems; accurately hear and transcribe transmissions, including numbers, letters, names, and details.
Accurately memorize, retain, and recall information and codes; switch tasks, organize, prioritize, and adapt to changing situations; and take appropriate action.
Perform detailed work accurately, manage a high volume of calls and radio traffic, and correct mistakes to improve work quality.
Exercise initiative, problem-solving, sound judgment, accountability, and the ability to work independently and handle assigned workloads and new assignments.
Remain calm and controlled in stressful or emergency situations; make quick, reasonable, and effective decisions; and establish control as situations develop.
Deal tactfully and courteously with the public, including abusive or argumentative callers, and maintain effective working relationships with supervisors, public safety personnel, and the public.
Work effectively in a fast-paced, stressful environment and apply emotional intelligence, empathy, cooperation, courtesy, and concern when interacting with people from varied backgrounds.
Be at least 18 years old and authorized to work in the United States with proper documentation.
Pass a pre-employment criminal background check and CVSA.
Submit to a post-offer, pre-employment physical examination and medical history check if required.
Work varying assigned shifts, including nights, weekends, and holidays, in a 24/7 environment; work shifts up to 12 hours; and be available for on-call status and mandatory overtime when required.
For lateral candidates: have two consecutive years of dispatching experience at a primary PSAP within the last five years.

Responsibilities

Receive emergency and non-emergency calls for service, provide instructions to callers when needed, prioritize calls, and enter them into CAD for dispatch to the appropriate police, fire, EMS, animal control, code enforcement, or other city or county agency.
Monitor and respond to multiple radio channels, answer field-unit calls, and update, maintain, and document field activity in CAD.
Help field units locate addresses and streets, provide additional call information and responder-safety information, and relay pertinent information to law enforcement agencies, ambulance companies, maintenance and signal crews, tow and utility companies, and other agencies through radio, phone, or teletype.
Make inquiries, entries, cancellations, and modifications in the CCIC and NCIC systems; monitor the terminal; handle confirmations and associated paperwork; and understand basic criminal classifications and civil situations.
Provide pre-arrival medical instructions using Total Response protocols and maintain required emergency medical dispatch certifications and continuing education.
Follow Adcom911’s personnel handbook, policies, procedures, and standard operating guidelines.
Represent Adcom911 professionally, provide excellent customer service to citizens and partner agencies, and participate in public education events as scheduled.
Complete assigned job-related training, continuing education, and mandatory in-service training.
Search warrants, vehicle registration, and driver information when appropriately requested.
Maintain confidentiality when handling sensitive information.