ECS Representative

ADDICTION AND MENTAL HEALTH SERVICES, LLC • Birmingham, AL

2d • $55,000 - $60,000

About The Position

Bradford Health Services is seeking an ECS Representative to answer calls and inquiries from referring hospitals, standalone detox centers, acute psychiatric hospitals, and physicians’ offices. The role includes documenting inquiries and facilitating admissions to Bradford Health Services facilities. The ideal candidate has experience in behavioral health case management and admissions processes.

Requirements

• High school diploma or GED; college education is helpful.
• Knowledge of chemical dependency is desired.
• Knowledge of admissions and two years of admissions or customer service experience are desired.
• Ability to interact with the professional community.
• Excellent spoken and written communication skills.
• Reliable transportation.
• Self-motivation.
• Ability to see at 20/40 corrected in each eye and hear; hearing aids are accepted.
• Valid state driver’s license and safe driving record.
• Emotional and physical ability to function under stressful situations.
• Regular attendance.
• Ability to work cooperatively with coworkers, managers, clients, and prospective clients.
• If recovering, two years of continuous, verifiable sobriety.
• Strong communication and active listening skills.
• Customer service and conflict resolution skills.
• Knowledge of behavioral health and substance use disorders.
• Crisis assessment and de-escalation skills.
• Documentation and electronic health record proficiency.
• Organization, multitasking, and attention to detail.
• Empathy, professionalism, and confidentiality.

Nice To Haves

• College education.
• Knowledge of chemical dependency.
• Knowledge of admissions and two years of admissions or customer service experience.

Responsibilities

• Answer incoming calls, faxes, and emails from referring hospitals, standalone detox centers, acute psychiatric hospitals, and physicians’ offices.
• Conduct initial telephone screenings to determine individuals’ behavioral health needs and appropriate level of care.
• Gather demographic, insurance, medical, psychiatric, and substance use information.
• Explain available behavioral health programs and services, as well as the admission process.
• Verify insurance eligibility and obtain financial arrangements.
• Coordinate admissions with Bradford Health Services facilities.
• Schedule assessments, intake appointments, and admissions.
• Collaborate with case managers, social workers, and community referral sources to facilitate continuity of care.
• Track referrals, admissions, and follow-up activities to ensure timely placement and communication.
• Maintain accurate and confidential patient records in the electronic health record system.
• Ensure compliance with HIPAA, organizational policies, and regulatory standards.
• Perform other duties as assigned.

Benefits

• Medical coverage through three new BCBSAL medical plans, with improved rates, co-pays, and prescription benefits.
• Expanded coverage options for domestic partners and access to a wider network of in-network providers.
• Mental health support, including an Employee Assistance Program with digital wellness tools, CBT modules, and wellness coaching.
• Voluntary coverages including pet insurance, home and auto insurance, and family legal services.
• Student loan repayment for nurses and therapists.
• 401(k) retirement plan through Voya.
• Paid time off.
• Voluntary dental, vision, life, accident insurance, and telehealth options for part-time employees working 20 hours or more per week.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED