Economic Support Worker - Bilingual (Spanish or Arabic) - Job & Family Services

Lucas County • Toledo, OH

11d

About The Position

The Economic Support Worker welcomes clients in person and by phone, researches electronic records using agency and state systems, verifies and documents basic information, and provides information about assistance and services. The role explains application procedures and client responsibilities, distributes forms, coordinates correspondence between recipients and agency staff, processes client changes, makes referrals, schedules appointments, and handles incoming documents. It also requires maintaining knowledge of programs and systems and performing clerical work related to case-record maintenance and support for agency staff.

The position combines client intake and support with detailed clerical work. Responsibilities include determining eligibility for specific programs, such as Prevention, Retention & Contingency, through interviews and required paperwork; obtaining statements of need; making referrals; and accurately logging and scanning incoming documents into the electronic document management system. The worker must maintain confidentiality and follow agency policies and regulations. Other related duties may be assigned.

The position is full-time, Monday through Friday, with a paid lunch hour. A pay increase follows successful completion of a 120-day probationary period. The anticipated start date is January 2027.

Requirements

• High school graduate or equivalent.
• Six months of customer service experience.
• Successful completion of the county's data entry skills assessment.
• Pass an assessment demonstrating Spanish or Arabic fluency.

Responsibilities

• Greet clients in person and by phone.
• Research electronic records in agency and state systems to verify, locate, identify, and document basic information and the status of assistance.
• Provide information about assistance and services and answer general questions.
• Explain application procedures and client responsibilities and distribute forms as needed.
• Determine eligibility for specific programs, including Prevention, Retention & Contingency, through interviews and required paperwork.
• Obtain statements of need and make referrals to other agencies or providers.
• Coordinate correspondence between recipients and appropriate agency staff.
• Process client changes and schedule appointments.
• Handle and log incoming agency documents and ensure timely, accurate scanning into the electronic document management system.
• Maintain knowledge of programs and systems needed to assist customers.
• Perform clerical tasks related to case-record maintenance and support other agency staff.
• Maintain strict confidentiality and adhere to agency policies and regulations.
• Perform other related duties as assigned.

Benefits

• Pay increase after successful completion of the 120-day probationary period.
• Medical, dental, and vision coverage.
• 15 1/2 paid holidays each year.
• 80 hours of paid vacation annually after one year of service.
• 40 hours of personal leave each year.
• Bi-weekly accrual of sick leave up to 120 hours per year.
• 14% employer contribution to OPERS (Ohio Public Employees Retirement System).
• Employee Wellness Program.
• Employer-paid life and accidental death or dismemberment insurance.
• Flexible Spending Account option.
• Short-term and long-term disability insurance options.
• Paid lunch hour.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED