Economic Support Worker - Bilingual (Spanish or Arabic) - Job & Family Services

Lucas County • Toledo, OH

12d

About The Position

The Economic Support Worker receives and greets clients in person and by phone; researches electronic records using agency and state systems to verify, locate, identify, and document basic information; provides information about assistance and services; explains application procedures and client responsibilities; distributes forms; coordinates correspondence between recipients and appropriate agency staff; processes client changes; makes referrals; schedules appointments; and handles incoming documents. The role requires maintaining knowledge of programs and systems, performing clerical tasks related to case-record maintenance, and supporting other agency staff. Other related duties may be assigned.

Daily work includes client intake and support, answering general questions, determining eligibility for programs such as Prevention, Retention & Contingency through interviews and required paperwork, obtaining statements of need, and making referrals. The worker coordinates and logs correspondence and incoming documents, ensures timely and accurate scanning into the electronic document management system, and maintains confidentiality while following agency policies and regulations. The position combines direct client interaction with detailed clerical work.

The anticipated start date is January 2027. The position is full-time, Monday through Friday, with a paid lunch hour.

Requirements

• High school graduate or equivalent.
• At least six months of customer service experience.
• Successful completion of the county's data-entry skills assessment.
• Pass an assessment demonstrating fluency in Spanish or Arabic.

Responsibilities

• Greet clients in person and by phone.
• Research electronic records in agency and state systems to verify, locate, identify, and document basic information and assistance status.
• Provide information about assistance and services, answer general questions, and explain application procedures and client responsibilities.
• Distribute forms as needed.
• Conduct interviews and review required paperwork to determine eligibility for specific programs, including Prevention, Retention & Contingency.
• Obtain statements of need and make referrals to other agencies or providers.
• Coordinate correspondence between recipients and appropriate agency staff.
• Process client changes and schedule appointments.
• Receive, handle, and log incoming documents, and ensure their timely and accurate scanning into the electronic document management system.
• Maintain program and systems knowledge needed to assist customers.
• Perform clerical tasks related to case-record maintenance and support other agency staff.
• Maintain strict confidentiality and adhere to agency policies and regulations.
• Perform other related duties as assigned.

Benefits

• Pay increase after successful completion of the 120-day probationary period.
• Medical, dental, and vision benefits.
• 15.5 paid holidays each year.
• 80 hours of paid vacation annually after one year of service.
• 40 hours of personal leave each year.
• Sick leave accrual up to 120 hours per year.
• 14% employer contribution to OPERS (Ohio Public Employees Retirement System).
• Employee Wellness Program.
• Employer-paid life and accidental death or dismemberment insurance.
• Flexible Spending Account option.
• Short-term and long-term disability insurance options.
• Paid lunch hour.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED